Preferred Banker

Position Overview Zanaco Bank Plc is inviting applications from suitably qualified and experienced individuals for the following job aimed at contributing to the Bank’s strategic vision, in the Commercial Division under the Retail Banking – Distribution Dept at Mkushi Branch: Role Description This position ensures the establishment of a relationship managed association between the bank and the Preferred banking client through the Preferred banker that proactively engages clients for the provision of banking products and services based on the client’s needs whilst ensuring profitability of the entire customer value proposition. Requirements Under the supervision of the Branch manager the following are among the Job Key Responsibilities :

• 100% responsibility for assigned Preferred banking portfolio.
• 100% responsible for achievement of assigned financial targets –Acquisition, liabilities, assets growth, Gold cards, internet &mobile banking, Banc assurance.
• 100% responsibility for revenue generation for assigned Preferred banking portfolio.
• Responsible execution of the sales strategy for Preferred banking clients i.e. hunts in packs with Corporate and Commercial teams and provides leads to the two Units.
• Accountable for conducting an in-depth analysis of client’s present financial position relating to total assets such as property, business interest etc, credit balances across account types, transaction types and the value of all investment portfolio in order to recommend appropriate products and services to the client
• Closely monitor sales performance against set targets and proactively address any adverse variances.
• Ensure on boarding process is seamless i.e. account funded and mobile banking activated within 24hours of account being opened, card issued within agreed TAT.
• Monitor performance of client accounts to ensure account behaviour remains positive
• Responsible for the execution of the CVP for Preferred banking customers and educating them on the Bank’s product offering and service channels
• Ensures growth of number of clients on the portfolio and accountable for all financial KPIs
• Responsible for scanning the market and research on good opportunities to meet Preferred banking client’s revenue goals and provide market updates/financial news to the client.
• Ensure brand and product offering consistency across the Customer value proposition for the segment.
• Ensure that the full value chain of the segment proposition is realized for the Bank by cross selling, deep selling and upselling the bank’s products to increase customer wallet size and therefore retention
• Responsible for monthly assessment of segment thresholds and proactively engage clients for any breaches and execute upgrades or downgrades half yearly so that the CVP is aligned to customer’s needs and that they derive full value from the proposition.
• Relationship manage clients and recommend appropriate solutions in addressing their needs with customer

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