TA
French+English Bilingual Customer Service Representative
RÉCENTCDI2 days ago
Job Description
Rwanda
CDI
⚠️
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Poste : French Bilingual Customer Service Specialist
Entreprise : TalentPop App
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Rejoignez notre équipe en tant que spécialiste bilingue du service client (français/anglais) – voix et chat ! Chez Talent Pop App, nous constituons une équipe de talents à distance passionnés par l'excellence de l'expérience client. Nous recherchons un spécialiste bilingue du service client (français/anglais) pour rejoindre notre équipe en pleine croissance et fournir un soutien exceptionnel par téléphone, chat et email, tout en aidant les clients à se sentir écoutés, valorisés et soutenus. Si vous maîtrisez le français et l'anglais, que vous aimez résoudre des problèmes et que vous vous épanouissez dans un environnement centré sur le client, nous serions ravis de vous entendre. Important : Pour être considéré pour ce poste, veillez à sélectionner à la fois le français et l'anglais lorsque vous serez invité à indiquer les langues que vous parlez lors du processus de candidature.
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Profil recherché
Join Our Team as a Bilingual Customer Service Specialist (French/English) – Voice & Chat! At Talent Pop App, we’re building a team of talented remote professionals who are passionate about delivering exceptional customer experiences. We’re looking for a Bilingual Customer Service Specialist (French/English)to join our growing team and provide outstanding support across voice, chat, and email channels while helping customers feel heard, valued, and supported. If you’re fluent in both French and English, enjoy solving problems, and thrive in a customer-focused environment, we’d love to hear from you. Important: To be considered for this role, please make sure to select both Frenchand Englishwhen prompted to indicate the languages you speak during the application process. Why You’ll Love This Role You’ll be the trusted point of contact customers rely on for assistance and guidance. Through your strong communication skills and customer-first approach, you’ll help create positive experiences, build lasting relationships, and make a meaningful impact with every interaction. What You’ll Do Assist Customers: Provide exceptional support via inbound calls, chat, and email. Solve Problems: Troubleshoot issues effectively and find quick resolutions. Understand Needs: Personalize interactions to build strong customer relationships. Collaborate: Work closely with your team to enhance the customer experience. Improve Processes: Offer feedback to refine our service quality. What We’re Looking For 1+ year of remote/online experience in customer service or a similar role. Previous experience with bilingual customer support is an advantage. Excellent written and verbal communication skills. Experience with Gorgias, Zendesk, Shopify, or similar tools is a plus. Calm and solution-focused under pressure. Familiarity with E-Commerce and CRM systems is a plus. Fluent in French and English. Tech Requirements Personal PC or laptop with a minimum i 5 processor. Stable internet connection with at least 25 Mbps upload and download speeds. Perks And Benefits Competitive wage with annual increases. Paid Time Off to recharge. Monthly health stipend available for your well-being.. Performance Bonuses for your hard work. Permanent work-from-home setup. We can’t wait to welcome you to our Talent Pop App team. Apply today and start making an impact!
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Beware of scams
Taf4All only lists job offers published by third parties — we are not the source of these jobs and do not handle recruitment. Stay vigilant: never pay money to get a job or an interview, and be wary of any suspicious request.