Senior Key Account Sales Manager

Senior Key Account Sales Manager (M/F)

Africa Global Logistics (AGL)

Africa Global Logistics (AGL) is a dynamic and fast-growing company specializing in integrated logistics solutions across the African continent. We are seeking a results-driven professional who thrives in a fast-paced environment to join our team. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a proven track record in logistics operations. Responsibilities include overseeing supply chain processes, managing cross-functional teams, and ensuring timely and efficient delivery of goods. Additionally, the role demands a deep understanding of customs regulations, compliance standards, and risk management strategies. Proficiency in digital logistics tools and data analysis is essential, along with the ability to adapt to evolving industry trends. A minimum of five years of relevant experience in logistics management is required, along with a bachelor's degree in supply chain, business administration, or a related field. Fluency in English and French is a strong advantage, with additional language skills considered a plus. We are seeking a highly organized individual to oversee the coordination and efficiency of our logistics operations, ensuring timely and accurate delivery of goods. The ideal candidate will possess strong problem-solving skills, proficiency in logistics software, and the ability to manage multiple priorities under tight deadlines. Responsibilities include planning delivery routes, monitoring shipment statuses, and collaborating with suppliers and carriers to streamline processes. A bachelor's degree in logistics, supply chain management, or a related field is required, along with at least three years of experience in logistics coordination. Familiarity with inventory management systems and compliance with safety regulations are essential.

General Information

As Africa's premier multimodal logistics provider, AGL (Africa Global Logistics) is honored to be a member of the MSC Group, a world-renowned leader in shipping and logistics solutions. Leveraging an expansive network of 250 subsidiaries spanning Africa, Haiti, and Timor, we deliver customized port, maritime, logistics, and rail services to meet the distinct requirements of our clients. Established through the historic agencies SDV, SAGA, and SOCORRO—visionary firms revitalized under Boldore Group ownership in 1986—our legacy now continues under AGL. With full ownership transferred to the MSC family on December 21, 2022, we have strengthened our position as Africa's premier integrated logistics network, further empowering our expansion and development across the continent. With a rich history spanning more than a century and a workforce of over 23,000 professionals across 50 countries, AGL stands at the forefront of delivering pioneering and tailored logistics solutions essential for driving sustainable transformation across Africa. Through our unwavering dedication to excellence, we empower businesses and communities to thrive and grow. If you're eager to contribute to an impactful mission, we invite you to join AGL, where Africa serves as the cornerstone of our vision. By becoming part of our team, you'll play a pivotal role in transforming the logistics landscape across the continent and fostering sustainable growth for generations to come.

Contract Type: Permanent

Job Location: Africa, specifically Uganda, with Kampala as the designated workplace. Flexible scheduling options are available to accommodate personal and professional commitments, with core hours set between 8 AM and 6 PM. The role requires occasional weekend or evening work to meet project deadlines or support client needs. Employees are expected to maintain a professional demeanor and adhere to company policies regarding punctuality, attendance, and time management. Remote work opportunities may be granted on a case-by-case basis, subject to managerial approval and role-specific requirements.

Mission Description

We are seeking a dynamic professional to drive sustainable expansion and enhance market presence through strategic initiatives. The ideal candidate will develop innovative growth plans, identify new revenue streams, and foster partnerships to maximize profitability. Responsibilities include analyzing market trends, optimizing sales strategies, and overseeing implementation of business development programs. A proven track record in revenue growth, strong analytical skills, and proficiency in data-driven decision-making are essential. Additionally, excellent communication and leadership abilities are required to collaborate with cross-functional teams and align organizational goals with market opportunities.

Analyze and profile client accounts by evaluating their performance, value, and growth potential, then compile and distribute regular reports to stakeholders. To identify and address the critical requirements of primary clients, this role involves delivering exceptional customer care and service to ensure their complete satisfaction.

Develop a strategy for managing key accounts and ensure its implementation. Conduct periodic assessments of customer satisfaction through surveys and implement targeted enhancements to meet the needs of key accounts. Designs and implements custom pricing frameworks tailored to the needs of major accounts. Resolve conflicts and uphold client relationships to foster long-term client loyalty.

Perform comprehensive evaluations of client accounts to ensure accuracy, compliance, and alignment with financial standards and organizational policies. Analyze emerging market trends and adjust strategic approaches to effectively respond to evolving business dynamics.

Organize and execute client visits to engage with target prospects. Compile and deliver weekly sales reports to management on a consistent basis. We actively engage with diverse teams across the organization to drive cohesive solutions, ensuring alignment between departments and fostering a culture of shared accountability. By leveraging collective expertise and perspectives, we enhance decision-making processes and optimize project outcomes through seamless integration of various functional areas. This role demands strong interpersonal skills to navigate differing priorities, facilitate open communication, and resolve conflicts constructively while maintaining a unified vision. Collaborate effectively with Operations, Customer Service, and Finance departments to uphold seamless service delivery and maintain profitability. Attend internal planning meetings aimed at harmonizing customer requirements with operational capabilities and trade-lane capacities to ensure alignment.

Assist in deploying CRM systems by documenting interactions and consistently advancing pipeline stages. The incumbent is responsible for overseeing reporting processes and ensuring robust performance management across the organization. This includes developing and maintaining accurate financial and operational reports, analyzing key performance indicators, and providing actionable insights to senior leadership. Additionally, the role requires implementing performance tracking systems, monitoring progress against established metrics, and identifying areas for improvement. Strong analytical skills, proficiency in data visualization tools, and the ability to translate complex data into clear, strategic recommendations are essential. Collaboration with cross-functional teams is necessary to align reporting standards and performance goals with organizational objectives. Compiles and submits detailed weekly and monthly reports that analyze pipeline performance metrics, conversion rates, and customer activity trends for leadership review. Accurate data entry and reporting in the CRM system are essential to maintain clear visibility and facilitate informed management decision-making. Monitor and analyze essential performance indicators such as TEU volumes, gross margin, and account retention rates to ensure operational efficiency and profitability.

Profile

Education: A minimum of a bachelor's degree is required. A master's degree in marketing would be considered beneficial. CIMA (added advantage).

We require a minimum of five years of hands-on sales experience within the logistics or freight forwarding sector.

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