Site Health Quality & Compliance Coordinator at Mary Egg Health Services

Responsabilités

ROLE PURPOSE The Site Health Quality & Compliance Coordinator plays a pivotal role in fostering quality assurance, ensuring regulatory compliance, upholding clinical governance standards, and maintaining robust administrative controls across all occupational health facilities and first aid stations at both the Kansas and Sentinel mine sites. This position demands a meticulous, proactive, and highly organized professional capable of diligently following through on tasks, upholding compliance standards, coordinating audits, preserving precise documentation, and proactively identifying, escalating, and resolving discrepancies. The role involves close collaboration with the Chief Medical Officer and the Quality Assurance team. Manager To guarantee site health services adhere to compliance standards, maintain seamless coordination, and remain prepared for audits, while aligning with MBHS guidelines, client expectations, and applicable regulatory mandates. The ideal candidate will demonstrate initiative, exceptional organizational skills, and sound clinical decision-making abilities, while efficiently handling competing priorities in a dynamic healthcare setting. EDUCATIONAL REQUIREMENTS Accomplished healthcare professional with proven expertise in administrative operations, quality assurance protocols, or regulatory compliance within the healthcare sector. A degree or certification in healthcare administration would be considered an asset. Professional registration and a valid license to practice issued by the Health Professions Council of Zimbabwe (HPCZ) and/or the Nursing and Midwifery Council of Zimbabwe (NMCZ) are essential requirements.

EXPERIENCE

REQUIREMENTS With a minimum of six years of hands-on clinical experience, candidates should demonstrate a strong foundation in patient care and medical procedures. A minimum of two years of professional experience in healthcare quality assurance, facility audits, clinical leadership, administration, compliance, accreditation, or healthcare operations is required. Professional healthcare experience, particularly in occupational health, emergency care, urgent treatment oversight, or healthcare facility accreditation, will be considered advantageous. KEY ROLE ACCOUNTABILITIES Quality Assurance and Compliance professionals are responsible for ensuring that organizational processes, products, and services adhere to established standards, regulations, and best practices. They develop, implement, and monitor quality control measures to identify and mitigate risks, while also verifying compliance with legal, industry-specific, and internal policies. These professionals conduct audits, inspections, and testing to assess adherence to quality benchmarks and regulatory requirements, documenting findings and recommending corrective actions as needed. Additionally, they collaborate with cross-functional teams to promote a culture of continuous improvement and operational excellence. Oversee quality assurance processes implemented across occupational health facilities and first aid stations. Facilitate the scheduling and execution of regular facility audits and clinical compliance inspections, ensuring alignment with the MBHS Comprehensive Audit Planner. Ensure adherence to MBHS standards, client specifications, national healthcare regulations, and all applicable statutory obligations enforced by entities such as HPCZ, MCZ, ZAMORA, RPA, and other governing bodies. Monitor audit findings, designate accountable personnel when necessary, ensure adherence to action plans, and validate the completion of non-conformances. Oversee the maintenance and enhancement of quality dashboards, registers, and compliance trackers to facilitate ongoing quality improvement initiatives. Ensure that all standard operating procedures (SOPs), policies, controlled documents, and relevant forms remain up-to-date, readily available, and consistently applied across the organization. Compile and submit monthly quality and compliance reports to the Chief Medical Officer and Quality Assurance Manager. Escalate recurring instances of non-compliance, potential risks, or unresolved delays in action to senior management for review and resolution. Assist in the organization and facilitation of clinical governance meetings, management reviews, inspections, and accreditation activities. 2. Provision of Professional Support for Occupational Health Facilities and First Aid Station Management Assist in establishing and maintaining quality standards for occupational health facilities and first aid stations through systematic implementation and continuous monitoring. Perform both routine and unscheduled evaluations to verify that facilities meet cleanliness, safety, and compliance standards, while ensuring they are adequately supplied and fully operational. Maintain comprehensive registers for licenses, certifications, equipment servicing, emergency equipment, consumables, incidents, training, and compliance activities. Ensure the operational readiness and functionality of critical equipment, emergency response assets, and clinical supplies at all times. Coordinate follow-up actions for maintenance, procurement, equipment servicing, and facility-related matters to ensure timely resolution and compliance with operational standards. Document and monitor identified gaps, ensuring they are meticulously tracked until full resolution. SHE and QHSE Focal Point Duties and Accountabilities Facilitate the seamless integration and adherence to the Company’s HSE and QHSE standards across all designated MBHS responsibilities. Oversee the working environment to identify and report any potential hazards that may impact staff, facility, or patient safety. Address any QHSE issues, suggestions, or recommendations identified through audits, inspections, and operational activities without delay. Develop and implement emergency response plans, ensuring they are effectively communicated, readily accessible, and fully comprehended by all pertinent staff members. Draft, compile, and finalize HSE reports, then promptly submit them to the Quality Assurance Manager in accordance with the established deadlines. Foster an environment characterized by safety, accountability, and ongoing enhancement. Here’s the professional paragraph while preserving all original details: 4. Infection Prevention and Control This role is responsible for implementing, monitoring, and enforcing infection prevention and control (IPC) protocols to ensure compliance with regulatory standards and minimize the risk of healthcare-associated infections. The incumbent will oversee the development and maintenance of IPC policies, conduct regular audits, and provide staff training to uphold best practices in hygiene and sanitation. Additionally, the position requires collaboration with healthcare teams to investigate infection outbreaks, analyze data trends, and recommend corrective actions. Strong analytical skills, attention to detail, and a thorough understanding of IPC guidelines and industry regulations are essential. Proficiency in documentation, reporting, and risk assessment methodologies is also required to support continuous improvement in safety and compliance. Provide assistance in the creation, execution, and ongoing evaluation of infection prevention and control policies, procedures, and standards. Perform infection prevention and control audits and conduct thorough risk assessments. Ensure adherence to protocols for monitoring cleanliness, disinfection, hand hygiene, waste management, and infection control practices. Assess potential infection prevention risks and collaborate with appropriate teams to implement corrective measures. Investigate outbreaks or incidents associated with healthcare-associated infections to ensure thorough analysis and resolution. Deliver or oversee staff training initiatives focused on infection prevention and control protocols. Engage actively in infection control committees and prepare comprehensive reports detailing infection control activities and outcomes. Foster an organizational culture deeply committed to infection prevention among both staff and patients. Here’s a professional rewrite of the paragraph while preserving all original details:

• ”Provide comprehensive human resources and administrative support to the Chief Medical Officer, ensuring efficient management of personnel and operational processes.”

Deliver organized administrative assistance to the Chief Marketing Officer concerning staffing requirements and operational management for occupational health facilities and first aid stations. Oversee the administration of staff leave schedules, duty rosters, attendance tracking, and other workforce-related duties as assigned. Accurately maintain all staff-related documentation, registers, and records to ensure compliance and organizational efficiency. Provide assistance with onboarding documentation and facilitate administrative orientation sessions for new hires. Prepare meeting agendas, document action items, and ensure their completion through follow-up measures. Document and follow up on all actions generated from management meetings, audits, inspections, and operational reviews to ensure timely completion and accountability. Prepare monthly operational, administrative, and compliance reports to facilitate informed decision-making and ensure adherence to regulatory requirements. Accurately prepare and submit all departmental reports, documentation, and records within the established deadlines. Maintain secure, organised electronic and hard-copy filing systems. Facilitate seamless collaboration and information exchange among clinical, administrative, quality assurance, and management teams to enhance operational efficiency and alignment. Administration and Document Control The successful candidate will be responsible for maintaining organized and efficient administrative processes, ensuring accurate and timely document management. This includes overseeing the preparation, distribution, revision, and archiving of all pertinent documents in accordance with established protocols and regulatory standards. The role requires meticulous attention to detail, strong organizational skills, and the ability to manage multiple tasks simultaneously. Additionally, the individual must ensure compliance with company policies, industry regulations, and legal requirements pertaining to document control. Ensure adherence to established administrative policies, procedures, internal controls, and operational standards. Maintain comprehensive registers for quality assurance, asset management, training records, incident documentation, regulatory compliance, equipment tracking, licenses, and certifications. To oversee procurement-related follow-up activities for both administrative and operational needs. Maintain accurate, complete, and confidential records while ensuring their secure preservation. Facilitate accreditation efforts, ensure adherence to licensing obligations, and prepare regulatory submissions. Oversee the inventory and requisitioning of office supplies and administrative resources to ensure uninterrupted operational efficiency. Maintain the circulation of only the most current versions of policies, standard operating procedures (SOPs), forms, and controlled documents. Perform a variety of general administrative tasks as directed by leadership. Customer Service and Professional Conduct We expect each team member to uphold the highest standards of professional behavior when interacting with clients, colleagues, and stakeholders. This includes demonstrating empathy, patience, and attentiveness to ensure every inquiry is addressed promptly and courteously. Adhering to company policies and industry regulations is essential to maintain trust and integrity in all communications. Additionally, representatives must handle confidential information with discretion and respect, while actively seeking opportunities to enhance customer satisfaction and loyalty. Deliver professional, respectful, and empathetic interactions with patients, relatives, staff, and stakeholders at all times. Provide outstanding customer service by attentively addressing patient concerns and facilitating suitable care pathways. Demonstrate MBHS values, uphold professional conduct, and adhere to service standards as a model for others. Document any instances of inadequate customer service, patient grievances, or service deficiencies and promptly escalate them to management for review. Maintain the utmost confidentiality, exercise sound discretion, and uphold professionalism in every aspect of the role. REQUIRED COMPETENCIES AND ATTRIBUTES Highly organized, self-disciplined, and strongly committed to meeting deadlines. Requires meticulous focus on precision and thoroughness in all tasks performed. A highly driven and proactive individual with exceptional follow-through capabilities. Demonstrates strong follow-up skills when engaging with staff, managers, and stakeholders. Capable of handling numerous concurrent priorities while maintaining meticulous attention to detail. Accomplished report writing, meticulous documentation, and proficient record management capabilities. Capable of evaluating audit outcomes, data sets, and emerging patterns to facilitate effective troubleshooting. Capable of utilizing dashboards, trackers, registers, and action plans with confidence. Effective communication and the ability to foster positive interpersonal relationships are essential. Professional, assertive and respectful. Capable of functioning autonomously while also contributing collaboratively to team objectives. Capable of traveling to various mine sites, with the possibility of allocating up to 50% of their time away from their primary location. Dedicated to maintaining the highest levels of quality, adherence to regulations, and ongoing enhancement. Proficient in Microsoft Office Suite, with a strong command of Microsoft Word, Excel, and Outlook. A strong commitment to ethical behavior, discretion, and personal responsibility is essential. Sharing is caring! 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