Senior Operations Manager at Liebherr Group

The Service Manager oversees all aspects of after-sales service for Liebherr equipment within a designated site or country. This role involves administering service contracts at mine sites and cultivating strong, collaborative relationships with customer leadership and maintenance teams. This position serves as the primary technical and operational advisor for machine-related matters, both internally and externally. The Service Manager acts as the main liaison with MIN factories and communicates with customers as necessary. We are in search of a qualified individual to assume this role. Responsibilities

On-site embedded labor services provided as needed jobs We provide a range of automotive services, including breakdown assistance, warranty repairs, and general maintenance tasks. Our team is responsible for diagnosing and resolving technical issues efficiently while ensuring customer satisfaction. Candidates should have prior experience in similar roles, strong problem-solving skills, and the ability to work under pressure. Key stakeholders actively endorse and promote Labor Support Packages. We collaborate with the Customer Support team to promote modular programs, support contracts, and a range of services, including labor, special tools, repairs, major overhauls, and digital offerings such as TSA, CDP, and Remote Service.

Collaborate with the Parts Sales team to actively promote newly released parts, remanufactured components, hydraulic hoses, Ground Engaging Tools (GET), wear parts, installation kits, and service kits. Responsibilities include organizing and managing the scheduling of new machine builds to ensure timely completion and alignment with production requirements. Responsibilities include orchestrating and managing the scheduling of significant shutdown and overhaul operations.

• Responsible for coordinating and managing the internal scheduling and organization of the module program in collaboration with the Parts Business team.
• Externally coordinating and managing the scheduling of module programs with customers
• Oversee and manage service processes to ensure efficient operation and adherence to established protocols. Ensure adherence to the most up-to-date workplace safety protocols and regulatory standards throughout all operational activities.
• Ensuring adherence to workmanship standards and conducting thorough quality control checks on all completed work.
• Establish, execute, and advocate for the adoption of appropriate tooling solutions to streamline both internal and external maintenance activities.
• Responsible for measuring, reporting, and forecasting personnel utilization metrics for Liebherr personnel.
• Responsible for procuring and managing subcontractors to deliver field service operations.
• Oversight of subcontractor performance, focusing on quality standards, safety compliance, and resource optimization.
• Establish and organize the Service department in accordance with Liebherr’s established standards.
• Adhere to all customer-specific protocols and guidelines, both on-site at the mine and within the workshop environment. Provide expert technical assistance for Liebherr equipment within the designated region.

Autres informations

• Develop and distribute comprehensive monthly reports tailored to the needs of diverse stakeholders.
• Develop and implement comprehensive asset management guidelines tailored to meet customer requirements.
• Oversee the implementation and ongoing monitoring of the Continuous Service Improvement (CSI) process.
• Manage the reporting and follow-up process for technical issues and enhancement requests to ensure productive communication with factory teams.
• Represent Liebherr Zambia Ltd with professionalism at all times, ensuring the delivery of outstanding product and technical support.
• Assist in the design and implementation of service processes along with their ongoing management.
• Offer additional operational assistance as requested by the Managing Directors
• Provide support to customers in refining service processes and enhancing personnel development initiatives.
• Conduct regular oversight of the local fleet operations to evaluate performance and efficiency, highlighting any areas that require enhancement or developmental attention, and promptly escalating these findings to the designated MIN factory.
• When necessary, provide support to the Service Department by coordinating, implementing, and overseeing component change-outs and scheduled shutdown procedures.
• Develop precise equipment management plans to facilitate effective asset management for customers.
• Provide technical support to the Assembly team as needed, contributing expertise during the assembly and commissioning of new machinery.
• Responsible for identifying and pursuing ongoing opportunities to drive parts and service sales across the assigned region. Competencies CORE VALUES
• Collaborating effectively with team members and fostering clear, transparent communication to achieve shared objectives.
• Demonstrating adaptability and a commitment to continuous improvement
• Making Competent decisions Responsible decision-making and actions are essential components of this role.
• Striving to achieve objectives and produce measurable outcomes LEADERSHIP COMPETENCIES
• Spearheading the growth and advancement of team members through strategic leadership and mentorship initiatives.
• Demonstrating fiscal responsibility and resourcefulness in all operational decisions.
• Management of data, IT systems, reporting frameworks, and budgetary processes
• Documenting
• Ensuring workplace safety, health compliance, and environmental stewardship are central to this role.
• Maintenance QUALIFICATIONS Hold a degree or equivalent qualification from a technical school, with a Master’s degree considered an additional asset. Do our opportunities pique your interest? We encourage you to submit your application online at your earliest convenience. For any inquiries or additional information, please reach out to Catherine Balsa. One Passion. Many Opportunities. The company Location Liebherr-Zambia Ltd. Unit 3 and Unit 4, situated within the Buch Industrial Park along Independence Avenue, serve as designated facilities for industrial operations. These units provide essential infrastructure and functional space to support manufacturing, production, or other industrial activities within the specified location. Kitwe Zambia (ZM) Travel Guides & Travelogues Sharing Is Caring! Kindly utilize the icons provided below to distribute this content.

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