Client Relations Coordinator

Responsabilités

HR and Client Care Coordinator The HR and Client Care Coordinator will oversee employee relations, benefits administration, and recruitment processes while ensuring exceptional client service. Key responsibilities include managing payroll, coordinating training sessions, and acting as the primary point of contact for employee inquiries. Additionally, the role involves maintaining confidential employee records, resolving workplace issues, and fostering a positive work environment. Strong interpersonal, organizational, and problem-solving skills are essential, as is proficiency in HR software and Microsoft Office Suite. A bachelor’s degree in Human Resources, Business Administration, or a related field is required, along with at least two years of relevant experience. Location – Lusaka Zambia Employment Type – Full Time Mid-Level Position – Requires 2 to 4 years of professional experience. This position reports directly to the Lead HR and Care Specialist. About Us Mac Staffing Solutions facilitates seamless global expansion by serving as a premier Employer of Record. We empower businesses to recruit, onboard, compensate, and manage their ideal teams across international borders—all while eliminating the burdensome administrative complexities. We recognize that the foundation of every thriving global hire lies in the individual’s experience within an outstanding workplace environment. In this role, you will play a pivotal part. We seek a candidate who demonstrates empathy, strong organizational skills, and a proactive mindset. HR & Client Care Coordinator Responsible for managing human resources tasks and ensuring exceptional client care. Handles recruitment, onboarding, and employee records while addressing client inquiries and resolving issues promptly. Maintains HR compliance with labor laws and company policies, and monitors client satisfaction metrics. Facilitates communication between departments and clients to ensure seamless operations. Requires strong interpersonal skills, organizational ability, and proficiency in HR software and CRM tools. We serve as the vital liaison connecting our clients, their international workforce, and our operational teams. The Position: Key Responsibilities and Duties You will be responsible for executing a range of critical tasks as part of this role. This includes managing day-to-day operations, ensuring adherence to established protocols, and collaborating with cross-functional teams to achieve organizational goals. Additionally, you will be tasked with analyzing performance metrics, identifying areas for improvement, and implementing strategic solutions to enhance efficiency and productivity. As the HR & Client Care Coordinator, you will fulfill two critical roles: delivering exceptional service to our clients and guaranteeing their co-employed team members enjoy a seamless, compliant, and positive HR experience. Key Responsibilities: Client Relationship Management: Serve as the primary liaison for clients, addressing routine questions about payroll schedules, regional labor regulations, and workforce management issues with promptness and precision. Employee Lifecycle Coordination: Facilitate the comprehensive employee journey for international staff, encompassing the full spectrum from initial onboarding to final offboarding. HR Compliance & Support: Support local partners in managing country-specific labor regulations, benefit administration, and leave policies while ensuring seamless coordination. Issue Resolution: Demonstrate strong active listening skills to address employee and client concerns, resolving issues such as payroll discrepancies and platform navigation with both empathy and efficiency. Process Improvement: Consistently seek innovative methods to optimize client onboarding processes while enhancing employee support workflows. Who You Are You excel in interpersonal interactions and have a strong passion for logistics. You perform exceptionally well in dynamic settings, prioritize meticulous attention to detail, and are deeply committed to ensuring superior customer satisfaction. What We’re Looking For: The Experience: With a minimum of two years of relevant experience in HR, Customer Success, Account Management, or a comparable coordinator position—particularly in an Employer of Record (FOR), Professional Employer Organization (PEO), or global payroll environment—this role proves advantageous. The Communicator: Exceptional proficiency in both written and spoken English is essential, with proficiency in additional languages considered a significant advantage. The Problem Solver: You exhibit a proactive approach, identifying not only issues but also presenting three potential solutions for consideration. The Detail Fanatic: Demonstrates meticulous attention to detail, particularly when handling compliance and payroll data inputs. The Tech-Savvy Professional: Proficiency in contemporary technological tools, including artificial intelligence, productivity suites such as Microsoft Office and Google Workspace, as well as human resource information systems (HRIS) platforms, is essential. You’ll discover numerous reasons to appreciate joining our team, as we offer a collaborative environment where your contributions are valued and your professional growth is supported. Our organization is committed to fostering innovation and excellence, ensuring you’ll work alongside talented colleagues on impactful projects that make a real difference. With a focus on work-life balance and employee well-being, we provide a supportive culture that prioritizes both personal and career development. Additionally, we offer competitive compensation, comprehensive benefits, and opportunities for advancement, making this an ideal place to build a rewarding and long-term career. We are committed to fostering exceptional workplace environments and embodying those principles in our own practices. Enhance your professional trajectory through unparalleled, world-class development opportunities. We provide more than just employment; we commit to fostering your long-term growth. By collaborating exclusively with FranklinCovey (USA) As a participant in our program, you will undergo elite, gold-standard training designed to cultivate leadership, productivity, and essential life skills. Should you demonstrate a strong desire to learn and a commitment to personal growth, we will equip you with the necessary tools to achieve your goals. Dynamic health and wellness initiatives designed to promote overall well-being and enhance quality of life. A dynamic, inclusive, and engaging team environment characterized by diversity and genuine enjoyment in collaboration. Competitive compensation How to Apply Eager to contribute to the evolution of the workplace? Please ensure you submit both your resume and a concise cover letter outlining your qualifications for this combined HR and Client Care position. Be sure to include the job title in the email subject line. The application deadline is Sunday, July 26, 2026.