Director of Operations Technical Training Programs

Director of Operations Technical Training Programs

Alistair stands as one of the most rapidly expanding service providers in East and Southern Africa, specializing in self-executed logistics solutions with a strong focus on road freight and the operational leasing of material handling equipment. The company has demonstrated consistent growth, broadening both its geographic presence and the scope of services available to clients. Currently, the Group employs over 800 staff members, operates across sixteen countries, and is strategically positioned for substantial further growth. Core Competencies: Material Supply, Customs Clearance, Road Freight, Material Handling, Storage and Warehousing. Offshore and onshore equipment rental services facilitate the provision of specialized machinery and tools for a wide range of industrial applications. These services cater to sectors such as oil and gas, construction, mining, and maritime operations, ensuring access to essential equipment without the need for outright purchase. Rental options encompass heavy machinery—including drilling rigs, cranes, and excavators—as well as safety gear, power tools, and transportation vehicles. Clients benefit from cost-effective solutions, flexible lease agreements, and professional maintenance support, enabling operational efficiency and project continuity. Additionally, providers often offer customized rental packages tailored to specific project requirements, logistical assistance, and adherence to stringent industry regulations. Specialized Inspection Services. Vision: As a leading organization dedicated to enhancing operational efficiency across the African continent, our company aims to be recognized as the premier entity improving business processes and driving sustainable growth in the region. Company Behaviours: Honesty, a strong customer focus, a dedication to continual improvement, humility, and an unwavering commitment to safety are essential qualities for this role.

Role Overview The Head of Management & Training oversees the design, delivery, development, and ongoing maintenance of the Alistair Group’s training programs—including specialized training—while also establishing and refining processes for the efficient management of personnel. This role involves leveraging discipline, communication, data-driven analytics, and strategic problem-solving to enhance workforce performance and operational effectiveness.

Responsibilities Provide assistance to the Alistair Group Operations team to ensure that all training and management objectives are fulfilled to the expected standard and in full alignment with the company’s core values. Perform periodic assessments of operational requirements to verify that each fleet maintains a minimum 10% surplus capacity at all times. Deliver training and management initiatives in strict conformity with the pertinent directives, established processes, and quality standards outlined by Alistair. You will deliver instruction, guidance, and mentorship to Managers and Trainers while ensuring adherence to all Alistair training and management protocols. Review all instructional materials to confirm their suitability for the programs offered, providing recommendations as needed. Develop and introduce innovative training and management methodologies, secure necessary approvals, spearhead their integration, and ensure strict adherence to established Key Performance Indicators (KPIs). Deliver instruction in a professional, timely, and accurate manner, aligning with globally recognized best practices. Maintain meticulous documentation by accurately capturing, managing, and updating all training and compliance records within the designated dashboards and internal systems. Conduct monthly assessments to deliver detailed performance feedback. Spearhead all disciplinary issues. Facilitate and oversee performance evaluations as well as disciplinary actions whenever warranted. Maintain adherence to established company policies, internal procedures, and all applicable legal requirements. Liaise with external stakeholders. Suggest novel concepts or approaches that could enhance the efficacy of training and management practices. You are responsible for championing and advancing the Health, Safety, Environment, and Quality (HSEQ) vision and values of Alistair Group with enthusiasm and dedication. Please ensure all accidents, thefts, fines, and breakdowns are promptly reported to the appropriate departments while ensuring full compliance with all legal obligations. Gather and disseminate timely information regarding Alistair Group’s strategic interests and the dynamics of the markets in which we operate to senior management and key internal stakeholders, ensuring alignment and informed decision-making. Execute any additional duties as assigned by the Head of Operations and/or the Principals.

Skills Proficiency in English communication and the ability to collaborate effectively with team members are essential for this role. Strong management skills. Good analytical skills. Detail-oriented, with a strong emphasis on both accuracy and quality in all tasks performed. The role demands a high degree of responsibility and accountability. Demonstrates a proactive approach, strong work ethic, and unwavering commitment to achieving goals. Highly driven with a strong ability to prioritize tasks and meet deadlines efficiently. Planning and organizational skills. Capable of fostering and sustaining productive professional relationships with peers and leadership teams. Conflict management ability. Proactive management involves an initiative-driven, dynamic, and assertive approach. Demonstrating strong ethical and moral integrity, you will set a positive example for others while maintaining strict adherence to HSEQ standards and ABC policies for both yourself and your team. Demonstrates exceptional proficiency and dedication in cultivating the growth and development of direct reports. Eager to enhance and expand the skills and knowledge required to excel in this position through ongoing professional development and continuous learning initiatives.

Education & Experience A Bachelor’s Degree in Logistics, Finance, Economics, or Business Management is required. A degree with honors or at the master’s level is preferred, with an MBA being an additional advantage. Minimum 5 to 10 years of hands-on experience in Training and Management is required. Proficiency in operating articulated vehicles, particularly HOW SING models equipped with splitter gearboxes, is required. Proficiency in operating triable, pup, and super-link trailers is required. Train the Trainer Certification. Trainer Certification. Dangerous Goods Certification. Experienced in transport management software solutions with a strong working knowledge of industry-standard platforms. Zambian Citizen.

Additional Information The Company maintains the prerogative to terminate the recruitment process at any point, solely at its discretion. The administration of aptitude tests, assessments, or interview invitations should not be interpreted as an employment offer or any commitment to future employment with the Company. Applicants acknowledge that advancing through any phase of the recruitment process does not guarantee or imply a subsequent offer of employment.

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