Chief Operations Officer / Director of Business Operations

Responsabilités

The General Manager will oversee all operational aspects of the organization, ensuring alignment with strategic objectives while driving profitability and growth. This role requires extensive leadership experience, a proven track record in management, and the ability to make data-driven decisions to optimize performance. Key responsibilities include developing and implementing business strategies, managing cross-functional teams, and maintaining strong relationships with stakeholders. The ideal candidate must possess exceptional communication skills, financial acumen, and a deep understanding of industry trends to foster innovation and operational excellence. Tugende Our role within Professional Services encompasses driving customer success through strategic consultation, ensuring seamless implementation of solutions, and fostering long-term partnerships to maximize value delivery. This position requires a proven track record in project management, a deep understanding of technical frameworks, and exceptional interpersonal skills to collaborate effectively with cross-functional teams and clients. Key responsibilities include leading solution deployments, troubleshooting complex issues, and advising clients on best practices to optimize their operational efficiency. Additionally, the individual will be expected to document processes, provide training, and continuously assess client needs to identify opportunities for growth and improvement. Proactively oversees and optimizes business operations to drive efficiency, productivity, and sustainable growth. Directs strategic initiatives aimed at enhancing organizational performance, streamlining processes, and aligning resources with company objectives. Leads cross-functional teams to execute business plans, monitor key performance indicators, and implement data-driven improvements. Ensures compliance with regulatory standards while fostering a culture of accountability and continuous innovation. Requires a minimum of five years of progressive leadership experience in a business management role, strong analytical and decision-making skills, and proficiency in operational best practices. Reports directly to the CEO, serving as a pivotal member of the executive leadership team. This role entails providing strategic guidance and operational oversight to ensure alignment with the company’s vision and objectives. Responsibilities include driving key initiatives, fostering cross-functional collaboration, and delivering measurable results that contribute to the organization’s growth and success. The position requires a proven track record of leadership in a senior executive capacity, exceptional decision-making abilities, and the capacity to mentor high-performing teams. Additionally, the role demands strong communication skills to effectively engage with stakeholders at all levels and influence critical business decisions. Eugene empowers informal sector entrepreneurs by providing asset financing, innovative technology, and a customer-focused approach to significantly enhance their economic prospects. Our core asset finance solutions encompass medical insurance, specialized training, safety equipment, and digital credit profiles, in addition to accessible financing options for small and medium-sized enterprises (SMEs). Through fostering economic growth among our clients and establishing digital records of their financial responsibility, we cultivate a sustainable ecosystem that enables micro, small, and medium enterprises (MSMEs) to expand and prosper. Eugene addresses the credit disparity faced by small businesses in Africa by empowering informal entrepreneurs to acquire income-generating assets, establish a reliable digital credit history, and unlock future expansion opportunities via the Eugene digital platform. The platform offers a range of benefits, including discounts, smartphones, e-commerce prospects, and flexible credit facilities. With a client base exceeding 100,000 and a workforce of hundreds, Eugene serves entrepreneurs across 17 branches in Uganda and 8 in Kenya. The General Manager holds accountability for delivering strategic and operational guidance to propel sustainable business expansion, profitability, portfolio health, and customer experience. This position manages all organizational functions, upholding operational excellence, robust governance, and the implementation of corporate strategic goals while cultivating a high-achieving work environment. The ideal candidate will embody and champion Eugene’s Core Values, which include Integrity, Empathy, a Solutions-Oriented mindset, Team Collaboration, and a Commitment to Continuous Growth. Oversee critical operational duties, ensuring adherence to established protocols and standards. Develop and implement strategic initiatives to enhance productivity and efficiency across teams. Collaborate with cross-functional departments to align objectives and drive cohesive performance. Monitor key performance indicators to assess progress and identify areas for improvement. Foster a culture of accountability by holding team members responsible for achieving defined targets. Provide leadership and guidance to support professional growth and operational excellence. Maintain compliance with industry regulations and organizational policies to mitigate risks.

Provide strategic and operational leadership to foster business growth, enhance profitability, and strengthen portfolio quality across all branches. Implement strategic and operational plans designed to meet company objectives. Track branch performance in alignment with KPIs, budgets, and business targets. Evaluate opportunities for geographic expansion and business development. Champion process improvements, cost optimization, and operational efficiency. Ensure adherence to company policies, regulatory mandates, and governance frameworks. Supervise branch audits and the execution of corrective measures. Develop and deliver operational performance reports to senior leadership. As the Financial & Asset Management Lead, you will spearhead annual budgeting, resource planning, and cost management initiatives. Your responsibilities will include closely monitoring branch revenue, operational costs, and profitability to identify opportunities for financial enhancement. You will develop and implement strategies aimed at boosting financial performance and ensuring long-term operational sustainability. Additionally, you will oversee the procurement, utilization, and management of company assets, ensuring their efficient lifecycle management. This involves overseeing payment plans and maintaining accurate asset documentation to support compliance and strategic decision-making. Lead the operations team with a focus on directing, nurturing, and enhancing performance to meet organizational targets. Offer strategic guidance, mentorship, and performance management assistance to Branch Executives. Maintain optimal staffing levels and build team capabilities to fulfill operational objectives. Oversee performance evaluations, training programs, employee engagement efforts, and talent development strategies. Facilitate consistent performance discussions to reinforce accountability and foster ongoing growth. Drive initiatives in customer experience management to enhance satisfaction and retention, prioritizing prompt resolution of concerns and complaints. Oversee the customer journey across onboarding, asset financing, repayment, and closure phases. Contribute to efforts that raise product awareness and foster customer engagement. Facilitate timely asset delivery, accurate documentation, and seamless completion processes, including logbook management. Build and maintain strategic partnerships with associates, vendors, and essential stakeholders within the Bora Bora sector. Cultivate new collaborations and alliances to drive organizational expansion. Serve as the company’s ambassador in external interactions and relevant business forums. Propose forward-thinking growth strategies and actionable recommendations to senior leadership. Key qualifications and prerequisites include relevant academic credentials, practical experience in the field, and a proven skill set aligned with the role’s demands. Essential attributes encompass strong analytical abilities, effective communication skills, and a capacity for collaborative problem-solving. Candidates must demonstrate adaptability, attention to detail, and a commitment to continuous professional development. Proficiency in industry-specific tools and methodologies, along with a track record of achieving measurable outcomes, is highly valued. Additionally, the ideal applicant will exhibit leadership potential, ethical integrity, and a results-driven mindset to contribute effectively to organizational objectives. Bachelor’s degree in a relevant field or equivalent practical experience is required. Proficiency in specific programming languages or tools is essential. At least three years of professional experience in the industry is mandatory. Strong problem-solving abilities and excellent communication skills are critical. Familiarity with industry standards and best practices is expected. Ability to work independently and collaboratively in a team environment is necessary. A bachelor’s degree in Business Administration, Finance, Economics, Commerce, Accounting, Management, or a related field is required. A master’s degree in Business Administration (MBA), Finance, Strategic Management, or an equivalent field is highly recommended. Seeking candidates with relevant professional experience and a strong understanding of industry-specific practices and principles. Requires a minimum of 10 years of progressively responsible leadership experience, including at least 5 years in a senior executive capacity. Successfully led and overseen multi-branch operational activities, consistently achieving performance targets and driving organizational growth. Proven track record of spearheading high-impact initiatives by uniting diverse executive teams across functions, driving alignment and delivering measurable outcomes. Demonstrated success in accelerating revenue growth while ensuring long-term financial viability and optimal unit economics. Demonstrates expertise in overseeing yearly financial planning, ensuring fiscal responsibility, and driving operational strategies to enhance business performance.

• Demonstrates a solid grasp of corporate governance principles, regulatory compliance frameworks, and enterprise risk management strategies. Experienced in designing and deploying performance management frameworks, with a strong track record of monitoring and analyzing key performance indicators (KPIs). Leadership experience in asset financing, microfinance, or leasing is advantageous. We are seeking candidates who demonstrate exceptional personal attributes, possess a robust skill set, and exhibit a strong aptitude for fulfilling the demands of the role. Ideal applicants will exhibit adaptability, problem-solving acumen, and effective communication skills to thrive in a dynamic work environment. Proficiency in relevant technical tools, analytical thinking, and a commitment to continuous learning are essential requirements for success in this position. Additionally, the ability to collaborate seamlessly within cross-functional teams, manage competing priorities, and maintain a high standard of professionalism is critical. Applicants should also exhibit leadership potential, a customer-centric mindset, and the capacity to drive innovation while adhering to organizational values and ethical standards.
• Demonstrates exceptional integrity, accountability, and sound professional judgment. Demonstrates exceptional proficiency in strategic planning and the execution of business initiatives with precision and foresight. Demonstrates exceptional proficiency in negotiation, influence, and conflict resolution, enabling effective engagement with stakeholders at all levels.
• Exceptional proficiency in project and operational management, demonstrated through the capacity to prioritize and execute multiple tasks simultaneously with precision and efficiency.

Présentation du poste

• Demonstrates outstanding abilities in communication, presentation, and interpersonal interactions. Proven expertise in financial oversight, encompassing strategic budgeting, precise forecasting, and comprehensive profit and loss (P&L) management.

Demonstrates strong business insight, effectively recognizing and leveraging opportunities for expansion and development. Demonstrates strong analytical skills to evaluate intricate business and financial data, enabling the formulation of well-informed, data-driven decisions. Demonstrates a strong capacity to spearhead transformative organizational changes and champion ongoing enhancement efforts. Demonstrated expertise in resolving complex issues and making timely, well-informed decisions, especially within rapidly evolving and high-pressure settings.

• Requires significant resilience, adaptability, and emotional intelligence to navigate change and support organizational growth effectively. As a successful applicant, you will acquire numerous benefits and opportunities for professional growth.

---

**

[Click the Apply button below to apply, and Create my CV to build a CV tailored to this offer, professionally]