Country Sales Manager

Country Sales Manager BrighterMonday Consulting Management & Business Development

• 3 weeks ago Easy apply Kampala Full Time IT & Telecoms The Country Manager serves as the primary commercial leader for Uganda, overseeing an integrated operation that combines Sales, Account Management, and Customer Support into one leadership role. Min Qualification: Bachelors

Expérience

Mid level Experience Length:

• 5 years Language Requirement: English Working Hours: Full Time - 8 to 5

Localisation

Uganda

Profil recherché

Job descriptions & requirements Country Manager Position Sales, Account Management & Customer Support | Uganda Market Role Overview The Country Manager serves as the primary commercial leader for Uganda, overseeing an integrated operation that combines Sales, Account Management, and Customer Support into one leadership role. Key Characteristics: ● End-to-end responsibility for market growth and customer success ● Operates as a "one-person general manager" for the country's commercial operations ● Reports directly to: Head of Commercialization ● Manages the complete customer lifecycle: acquisition → onboarding → support → renewal Key Responsibilities

• 1. Sales & Market Growth Objective: Drive new business development and expand company's footprint ● New School Acquisition: Own and achieve a new sales quota for the market ● Local Sales Strategy: Develop country-specific sales plans aligned with company strategy ● Key Deals & Partnerships: Lead high-stakes negotiations with: ○ Large school networks

Formation / Diplômes

○ Government bodies and ministries ○ Strategic partners (telecoms, distributors)

• 2. Account Management & Customer Success Objective: Maximize retention and expand existing client relationships ● Renewals & Churn Prevention: ○ Target: ≥97% customer retention (annual churn ○ Proactive engagement before subscription expiry ○ Monitor and intervene with at-risk schools ● Upselling & Expansion: ○ Target: ~30 product licenses/modules added annually ○ Achieve "3X" upsell quota ○ Drive Net Revenue Retention (NRR) > 100% ● Relationship Management: Serve as primary account manager for key clients, maintain high NPS scores
• 3. Customer Support & Service Objective: Ensure excellent post-sales support and user satisfaction ● Support Operations: ○ Maintain fast response times (meet SLA targets) ○ High First Contact Resolution (FCR) rate ○ Target: ~85%+ support satisfaction (CSAT) ● Escalation Management: Personally handle complex, urgent, or sensitive issues ● Process Improvement: Update knowledge base, analyze trends, provide feedback to the Product team
• 4. Leadership & Operations ● Team Leadership: Manage the local team across all three functions ● Operational Oversight: Monitor KPIs, provide regular reports to the Head of Commercialization ● Budget Management: Optimize spend and ensure compliance with company policies Regulatory Compliance & Legal Affairs Regulatory Compliance ● Educational Sector Compliance: ○ Ensure operations comply with Ugandan education laws ○ Obtain necessary licenses and registrations ○ Meet national educational standards ● Data Protection & Privacy: ○ Comply with Uganda's data protection laws ○ Implement robust security measures for student information ○ Train the team on data handling requirements ● Tax Compliance: (in coordination with Finance Team) ○ Support the Finance Team on VAT, income tax, and withholding tax ○ Coordinate with Uganda Revenue Authority Legal & Contractual Management ● Contract Management: Review and approve customer contracts within authority limits ● IP Protection: Protect company's intellectual property in Uganda ● Dispute Resolution: Manage customer disputes, coordinate with the legal team when needed External Relations ● Coordinate with auditors, banks, and mobile money providers ● Maintain relationships with government officials and regulatory bodies ● Work with the Uganda Investment Authority and other agencies Core Capabilities Required
• 1. Leadership & People Management Inspire performance across multiple functions, mentor staff, and communicate effectively with all stakeholders
• 2. Multi-Function Management

Compétences requises

Exceptional organizational skills to oversee Sales, AM, and Support simultaneously; coordinate workflows seamlessly

• 3. Strategic Commercial Acumen Assess opportunities, develop go-to-market strategies, make data-driven decisions; act as "mini-GM"
• 4. Customer-Centric Approach Champion customer needs, build trust-based relationships, actively listen, and advocate for improvements
• 5. Operational Excellence & Accountability Manage operations rigorously, analyze performance data, take ownership of outcomes, and adapt under pressure Performance Metrics Success is measured across a balanced scorecard of sales, retention, and support KPIs Sales Metrics ● New School Acquisition: 100%+ of annual new client target ● Sales Revenue: Achieve ~3X quota coverage ● First-Year Collections: ~95%+ of invoiced amounts collected on time Retention & Growth Metrics ● Annual Churn Rate: ● Upsell/Cross-Sell Quota: ~30 product additions, achieve "3X" upsell target ● Net Revenue Retention (NRR): >100% ● Account Health & NPS: Maintain strong satisfaction scores Support Metrics ● Support Response Time: High % of tickets answered within SLA (e.g., first hour) ● Issue Resolution Rate: High First Contact Resolution (FCR) ● Support Satisfaction (CSAT): 85%+ positive ratings Financial Metrics ● Collections & Receivables: 95%+ of renewal revenues collected on schedule Career Path This role is designed to scale as the market grows: Path 1: General Management ● Grow into National Manager or Country Director ● Hire dedicated functional leads (Sales Manager, AM Lead, Support Lead) ● Transition to higher-level oversight of department heads Path 2: Specialist Leadership ● Focus on one function as the team scales ● Become Head of Sales, Customer Success Director, or similar specialized role ● Hand over other functions to new hires High-performing Country Managers are well-positioned for senior roles: running larger regions, Head of Commercial roles, or corporate strategy positions at HQ Reporting Structure Direct Report To : Head of Commercialization Single-point accountability for country performance across all commercial functions Education Bachelor's degree in Business Administration, Marketing, Sales, Information Technology, Education, or a related field. An MBA or postgraduate qualification is an added advantage. Experience 5–8 years of progressive sales experience, with at least 3 years in a leadership or management role. Proven experience selling enterprise software, SaaS, ERP, school management systems, learning management systems (LMS), or other technology solutions. Preferred Industry Background Candidates from any of the following industries would be suitable Education Technology (EdTech) Compensation : Competitive salary commensurate with qualifications and experience, well-structured performance-based commission, etc How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section About BrighterMonday Consulting BrighterMonday Consulting, a recruitment company based in Kampala, is actively looking to fill 9 mid-level positions across Accounting, Auditing & Finance, Management & Business Development, and Sales. These roles require candidates with 0-5 years of experience, with some opportunities also suitable for those with up to 10 years in the field. Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job