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Customer Success Engineer
STREAMLINE HEALTH TECH LTD
Location: Kampala, Uganda
Contract Type: Full Time
Sector: Healthcare
Salary: USh 500,000 - 1,000,000 (negotiable)
Experience: Entry level, 1 year of experience
Language: English
Hours: Full Time - 8am to 5pm
Minimum Degree: Bachelor
Job Summary: As a Customer Success Engineer (CSE), you will bridge the gap between technical implementation and customer success. You will work closely with clients during onboarding, integration, and ongoing usage to ensure smooth deployment, high adoption, and long-term satisfaction.
Key Responsibilities:
Lead technical onboarding and implementation for new customers
Configure and customize the Stre@mline platform based on client needs
Troubleshoot technical issues and provide timely resolutions
Train users and administrators on system usage
Monitor system usage and proactively identify adoption gaps
Collaborate with Account Managers to support renewals and expansions
Work with product and engineering teams to escalate bugs and suggest improvements
Maintain documentation, FAQs, and technical guides for clients
Education / Degrees: Recently completed BSc. in Information Technology, Computer Science, Business Computing, or related fields. Ability to troubleshoot technical issues and communicate solutions clearly.
Required Skills: Strong interpersonal and client management skills. Relevant Certifications or experience in similar roles for 1-2 years is an added advantage. Very agile with the ability to work with poor-resourced environments.
What We Offer: This position will start as 3 months internship training. You will be offered a full-time offer on successfully completing the required training. Competitive salary + performance-based incentives. Opportunity to work directly with top organisations. Exposure to real-world business challenges and innovation. Exposure to cutting-edge technology.
Success Indicators: Successful onboarding and deployment timelines. Customer product adoption and usage rates. Reduction in technical support issues/escalations. Customer satisfaction and retention. Integration success and system uptime.
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Customer Success Engineer
STREAMLINE HEALTH TECH LTD
Customer Service & Support
Entry level Experience Length:
Uganda
Job descriptions & requirements Key Responsibilities Lead technical onboarding and implementation for new customers Configure and customize the Stre@mline platform based on client needs Troubleshoot technical issues and provide timely resolutions Train users and administrators on system usage Monitor system usage and proactively identify adoption gaps Collaborate with Account Managers to support renewals and expansions Work with product and engineering teams to escalate bugs and suggest improvements Maintain documentation, FAQs, and technical guides for clients Requirements
Recently completed BSc. in Information Technology, Computer Science, Business Computing, or related fields Ability to troubleshoot technical issues and communicate solutions clearly
Strong interpersonal and client management skills Relevant Certifications or experience in similar roles for 1-2 years is an added advantage Very agile with the ability to work with poor-resourced environments. What We Offer This position will start as 3 months internship training. You will be offered a full-time offer on successfully completing the required training. Competitive salary + performance-based incentives Opportunity to work directly with top organisations Exposure to real-world business challenges and innovation How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job
Taf4All only lists job offers published by third parties — we are not the source of these jobs and do not handle recruitment. Stay vigilant: never pay money to get a job or an interview, and be wary of any suspicious request.
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