RECEPTIONIST

RECEPTIONIST

HR Studio Hospitality & Leisure

• 5 days ago Easy apply Uganda Full Time Hospitality & Hotel USh 300,000 - 500,000 Superor Courts Hotel is looking for a friendly, trustworthy, and customer-oriented Receptionist to manage the front desk and ensure guests receive excellent service from arrival to departure. The Receptionist will handle guest reservations, check-ins and check-outs, customer inquiries, payments, and general administrative support. Min Qualification: Diploma

Expérience

Entry level Experience Length:

• 2 years Language Requirement: English Working Hours: Full Time - 8 to 5

Localisation

Uganda

Profil recherché

Job descriptions & requirements

RECEPTIONIST

Employer : Superior Courts Hotel Location : Seeta Reports To : Hotel Manager Job Summary The ideal candidate should be well-presented, organized, and able to multitask in a small hotel environment.

Responsabilités

Key Duties and Responsibilities Front Desk & Guest Services

• Welcome guests and visitors professionally and courteously.
• Handle guest check-ins and check-outs.
• Receive and manage room reservations made in person, by phone, WhatsApp, or social media.

Formation / Diplômes

• Answer guest inquiries and provide information about hotel services and rates.
• Respond promptly to guest requests and concerns. Reservations & Sales Support
• Maintain an up-to-date record of room bookings and availability.
• Follow up on reservation inquiries to convert them into bookings.
• Promote hotel rooms, restaurant services, and ongoing offers to guests and prospective customers.
• Assist in maintaining the hotel’s WhatsApp, Facebook, and other communication platforms as directed by management. Cash Handling & Records
• Receive payments and issue receipts.
• Maintain accurate records of guest payments and bookings.
• Prepare simple daily cash and occupancy reports.
• Ensure proper accountability for cash received during shifts. Administrative Duties
• Keep the reception area clean and organized.
• Maintain guest registers and other front desk records.
• Coordinate with housekeeping to ensure rooms are ready for arriving guests.
• Report maintenance issues, customer complaints, or operational concerns to the Hotel Manager. Qualifications
• Minimum of a Diploma in Hospitality, Tourism, Business Administration, Customer Care, or a related field.
• Previous experience in customer service, reception, hospitality, or sales is an added advantage.

Compétences requises

• Basic computer skills including Microsoft Word, Excel, email, and WhatsApp communication. Skills and Competencies
• Excellent customer care and communication skills.
• Friendly and professional personality.
• Good organizational and record-keeping skills.
• Ability to multitask and work with minimal supervision.
• Basic cash-handling and accountability skills.
• Honest, reliable, and presentable. Working Hours The Receptionist will work according to a shift schedule and may be required to work weekends and public holidays. Key Performance Indicators (KPIs)
• Guest satisfaction and feedback.
• Accuracy of reservations and guest records.
• Timely response to customer inquiries.
• Cash accountability.
• Occupancy and booking conversion support.
• Attendance, punctuality, and professionalism. Compensation Salary: Negotiable based on qualifications and experience. How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section Log In and Apply Important safety tips Do not make any payment without confirming with the BrighterMonday Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job