SB

Direct Sales Representatives

SBM Bank
📍 KenyaCDI🗓️ about 24 hours ago

Job Description

Kenya
CDI
⚠️

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Poste : Direct Sales Representative

Entreprise : SBM Bank

Type de contrat : Temps plein

Lieu : Plusieurs localisations au Kenya : Nairobi, Mombasa, Kilifi, Kwale, Nakuru, Kericho, Narok, Kisii, Kitale

**

** Minimum 3 ans d'expérience en vente dans le secteur bancaire avec un certificat, ou 1 an avec un diplôme ou une licence.

Contexte : SBM Bank Kenya est une institution financière de premier plan et de confiance, avec une empreinte internationale, basée à Maurice et positionnée pour offrir une expérience bancaire sans précédent au Kenya à une clientèle de niche (particuliers, PME et entreprises). Après approbation par la Banque centrale du Kenya, la banque a débuté ses opérations au Kenya en mai 2017.

**

** Le Direct Sales Representative sera responsable de l'introduction et de la vente des produits bancaires grand public aux clients potentiels. Les principales responsabilités incluent la croissance et le développement des affaires, l'identification des opportunités pour augmenter les ventes, et l'assistance dans l'élaboration et l'exécution des plans de vente et de marketing en offrant un service client exemplaire pour établir des relations clients rentables à long terme.

Responsabilités clés :

Croissance et développement des affaires (60 %) :

  • Identifier les opportunités et prospects de vente au détail par le biais d'une prospection systématique, de visites et d'intégration de nouveaux clients potentiels dans les entreprises partenaires signées.

  • Offrir une performance de vente exceptionnelle en identifiant et en répondant aux besoins des clients par la vente et la vente croisée des produits et services bancaires grand public assignés.

  • Fournir un soutien direct à la vente (génération de leads de qualité et suivi efficace) pour générer et convertir des leads de qualité en ventes.

  • Participer à des campagnes spécifiques de produits bancaires grand public pour sensibiliser les clients.

  • Atteindre et dépasser les objectifs des campagnes de vente bancaires grand public sur une base hebdomadaire, mensuelle et trimestrielle.

  • Assurer la gouvernance et la conformité dans le traitement de la documentation client alignée sur le processus d'ouverture de compte pour les clients et soumettre au responsable hiérarchique pour examen avant de soumettre à l'unité de gestion des comptes pour traitement.

  • Suivre les clients pour garantir un processus d'ouverture de compte sans heurts et une efficacité à 100 % dans la livraison des informations de compte nouvellement ouvertes.

Gestion des relations (30 %) :

  • Maintenir une relation stable avec les

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Expérience

SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently h... Qualification BA/BSc/HND , Diploma Experience 3 years

Localisation

Job Field Sales and Business Development

JOB PURPOSE

The Sales Representative will be responsible for introducing & selling the consumer banking products to potential customers. The main responsibilities include business growth & development, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans through offering exemplary customer excellence to build long-term profitable customer relationships. We are looking to post successful applicants in the following locations: Nairobi, Mombasa, Kilifi, Kwale, Nakuru, Kericho, Narok, Kisii, Kitale.

KEY RESPONSIBILITIES

Business Growth & Development - 60% Identify retail opportunities and prospects through systematic prospecting, visiting and onboarding of new potential retail customers in the signed-up scheme companies. Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of assigned Consumer Banking products and services. Provide direct sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales. Participate in specific consumer banking product campaigns to generate awareness to the customers. Meet and exceed targets for specific consumer banking sales campaigns on a weekly, monthly and quarterly basis. Ensure governance and compliance in processing of customer documentation aligned to account opening process for customers and submit to the line manager for review before submitting to Account Management Unit for processing.

Formation / Diplômes

Follow up with customers to ensure seamless account opening process and 100% efficiency in delivery of newly opened account information. Relationship management - 30% Maintain a stable relationship with the companies’ key contacts by providing excellent quality service and maintaining high visibility through regular courtesy calls and visits. Maintain an updated record on the scheme portfolio at all times to mitigate losses. Liaise with business development teams to identify opportunities within their portfolios and to deepen relationships with the existing bank customers. Plan for and attend service open days & activations within selected scheme companies to handle queries. Customer Service - 10% Minimize customer attrition by offering the required solutions to the customer and proactively responding to queries and complaints. Achieve the required minimum client visits and customer engagement forums per year. Customer complaints and resolutions to be handled within the expected TAT. In case of escalations, follow through the approved bank escalation matrix.

Profil recherché

KEY QUALIFICATIONS AND COMPETENCES

Compétences requises

Knowledge, Skills and Experience required for this Role: Excellent understanding and interpretation of financial information. Working knowledge of the Bank’s products & services. Good understanding of the banking industry trends, regulation, banks processes & standard operating procedures. Sales experience, preferably in the banking or financial industry. Education: Minimum  of a Certificate, with at least 3 years of sales experience in banking  OR  a Diploma/Bachelor’s degree with at least 1 year of sales experience in banking. Competencies required for this Role: Relationship Management & Interpersonal skills. Entrepreneurial and business acumen. Strong networking skills. Self-motivated and result oriented. Planning and organizing skills. go to method of application » Direct Sales Representative - Kilifi Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Kilifi Job Field Sales and Business Development

JOB PURPOSE

The Sales Representative will be responsible for introducing & selling the consumer banking products to potential customers. The main responsibilities include business growth & development, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans through offering exemplary customer excellence to build long-term profitable customer relationships. We are looking to post successful applicants in the following locations: Nairobi, Mombasa, Kilifi, Kwale, Nakuru, Kericho, Narok, Kisii, Kitale.

KEY RESPONSIBILITIES

Business Growth & Development - 60% Identify retail opportunities and prospects through systematic prospecting, visiting and onboarding of new potential retail customers in the signed-up scheme companies. Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of assigned Consumer Banking products and services. Provide direct sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales. Participate in specific consumer banking product campaigns to generate awareness to the customers. Meet and exceed targets for specific consumer banking sales campaigns on a weekly, monthly and quarterly basis. Ensure governance and compliance in processing of customer documentation aligned to account opening process for customers and submit to the line manager for review before submitting to Account Management Unit for processing. Follow up with customers to ensure seamless account opening process and 100% efficiency in delivery of newly opened account information. Relationship management - 30% Maintain a stable relationship with the companies’ key contacts by providing excellent quality service and maintaining high visibility through regular courtesy calls and visits. Maintain an updated record on the scheme portfolio at all times to mitigate losses. Liaise with business development teams to identify opportunities within their portfolios and to deepen relationships with the existing bank customers. Plan for and attend service open days & activations within selected scheme companies to handle queries. Customer Service - 10% Minimize customer attrition by offering the required solutions to the customer and proactively responding to queries and complaints. Achieve the required minimum client visits and customer engagement forums per year. Customer complaints and resolutions to be handled within the expected TAT. In case of escalations, follow through the approved bank escalation matrix.

KEY QUALIFICATIONS AND COMPETENCES

Knowledge, Skills and Experience required for this Role: Excellent understanding and interpretation of financial information. Working knowledge of the Bank’s products & services. Good understanding of the banking industry trends, regulation, banks processes & standard operating procedures. Sales experience, preferably in the banking or financial industry. Education: Minimum  of a Certificate, with at least 3 years of sales experience in banking  OR  a Diploma/Bachelor’s degree with at least 1 year of sales experience in banking. Competencies required for this Role: Relationship Management & Interpersonal skills. Entrepreneurial and business acumen. Strong networking skills. Self-motivated and result oriented. Planning and organizing skills. go to method of application » Direct Sales Representative - Nairobi Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Nairobi Job Field Sales and Business Development

JOB PURPOSE

The Sales Representative will be responsible for introducing & selling the consumer banking products to potential customers. The main responsibilities include business growth & development, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans through offering exemplary customer excellence to build long-term profitable customer relationships. We are looking to post successful applicants in the following locations: Nairobi, Mombasa, Kilifi, Kwale, Nakuru, Kericho, Narok, Kisii, Kitale.

KEY RESPONSIBILITIES

Business Growth & Development - 60% Identify retail opportunities and prospects through systematic prospecting, visiting and onboarding of new potential retail customers in the signed-up scheme companies. Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of assigned Consumer Banking products and services. Provide direct sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales. Participate in specific consumer banking product campaigns to generate awareness to the customers. Meet and exceed targets for specific consumer banking sales campaigns on a weekly, monthly and quarterly basis. Ensure governance and compliance in processing of customer documentation aligned to account opening process for customers and submit to the line manager for review before submitting to Account Management Unit for processing. Follow up with customers to ensure seamless account opening process and 100% efficiency in delivery of newly opened account information. Relationship management - 30% Maintain a stable relationship with the companies’ key contacts by providing excellent quality service and maintaining high visibility through regular courtesy calls and visits. Maintain an updated record on the scheme portfolio at all times to mitigate losses. Liaise with business development teams to identify opportunities within their portfolios and to deepen relationships with the existing bank customers. Plan for and attend service open days & activations within selected scheme companies to handle queries. Customer Service - 10% Minimize customer attrition by offering the required solutions to the customer and proactively responding to queries and complaints. Achieve the required minimum client visits and customer engagement forums per year. Customer complaints and resolutions to be handled within the expected TAT. In case of escalations, follow through the approved bank escalation matrix.

KEY QUALIFICATIONS AND COMPETENCES

Knowledge, Skills and Experience required for this Role: Excellent understanding and interpretation of financial information. Working knowledge of the Bank’s products & services. Good understanding of the banking industry trends, regulation, banks processes & standard operating procedures. Sales experience, preferably in the banking or financial industry. Education: Minimum  of a Certificate, with at least 3 years of sales experience in banking  OR  a Diploma/Bachelor’s degree with at least 1 year of sales experience in banking. Competencies required for this Role: Relationship Management & Interpersonal skills. Entrepreneurial and business acumen. Strong networking skills. Self-motivated and result oriented. Planning and organizing skills. go to method of application » Direct Sales Representative - Kwale Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Kwale Job Field Sales and Business Development

JOB PURPOSE

The Sales Representative will be responsible for introducing & selling the consumer banking products to potential customers. The main responsibilities include business growth & development, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans through offering exemplary customer excellence to build long-term profitable customer relationships. We are looking to post successful applicants in the following locations: Nairobi, Mombasa, Kilifi, Kwale, Nakuru, Kericho, Narok, Kisii, Kitale.

KEY RESPONSIBILITIES

Business Growth & Development - 60% Identify retail opportunities and prospects through systematic prospecting, visiting and onboarding of new potential retail customers in the signed-up scheme companies. Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of assigned Consumer Banking products and services. Provide direct sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales. Participate in specific consumer banking product campaigns to generate awareness to the customers. Meet and exceed targets for specific consumer banking sales campaigns on a weekly, monthly and quarterly basis. Ensure governance and compliance in processing of customer documentation aligned to account opening process for customers and submit to the line manager for review before submitting to Account Management Unit for processing. Follow up with customers to ensure seamless account opening process and 100% efficiency in delivery of newly opened account information. Relationship management - 30% Maintain a stable relationship with the companies’ key contacts by providing excellent quality service and maintaining high visibility through regular courtesy calls and visits. Maintain an updated record on the scheme portfolio at all times to mitigate losses. Liaise with business development teams to identify opportunities within their portfolios and to deepen relationships with the existing bank customers. Plan for and attend service open days & activations within selected scheme companies to handle queries. Customer Service - 10% Minimize customer attrition by offering the required solutions to the customer and proactively responding to queries and complaints. Achieve the required minimum client visits and customer engagement forums per year. Customer complaints and resolutions to be handled within the expected TAT. In case of escalations, follow through the approved bank escalation matrix.

KEY QUALIFICATIONS AND COMPETENCES

Knowledge, Skills and Experience required for this Role: Excellent understanding and interpretation of financial information. Working knowledge of the Bank’s products & services. Good understanding of the banking industry trends, regulation, banks processes & standard operating procedures. Sales experience, preferably in the banking or financial industry. Education: Minimum  of a Certificate, with at least 3 years of sales experience in banking  OR  a Diploma/Bachelor’s degree with at least 1 year of sales experience in banking. Competencies required for this Role: Relationship Management & Interpersonal skills. Entrepreneurial and business acumen. Strong networking skills. Self-motivated and result oriented. Planning and organizing skills. go to method of application » Direct Sales Representative - Nakuru Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Nakuru Job Field Sales and Business Development

JOB PURPOSE

The Sales Representative will be responsible for introducing & selling the consumer banking products to potential customers. The main responsibilities include business growth & development, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans through offering exemplary customer excellence to build long-term profitable customer relationships. We are looking to post successful applicants in the following locations: Nairobi, Mombasa, Kilifi, Kwale, Nakuru, Kericho, Narok, Kisii, Kitale. Pour postuler a cette offre, cliquez sur le bouton "Postuler" afin d'acceder aux coordonnees du recruteur (email et/ou telephone).

Career advice powered by Taf4All

Beware of scams

Taf4All only lists job offers published by third parties — we are not the source of these jobs and do not handle recruitment. Stay vigilant: never pay money to get a job or an interview, and be wary of any suspicious request.

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