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SBM Bank Kenya, a subsidiary of the Mauritian banking group SBM Holdings, is recruiting Direct Sales Representatives for several cities in Kenya. These permanent positions are open in Nairobi, Mombasa, Kilifi, Kwale, Nakuru, Kericho, Narok, Kisii, and Kitale.
Main Responsibilities:
The Sales Representative will be responsible for promoting and selling retail banking products to potential customers. Responsibilities include:
Business Development (60%):
Identify retail opportunities through systematic prospecting, visits, and onboarding of new individual customers within partner companies.
Ensure exceptional sales performance by identifying and meeting customer needs through the sale and cross-selling of the bank's products and services.
Provide direct sales support (qualified lead generation and effective follow-up) to convert leads into sales.
Participate in specific product campaigns to raise customer awareness.
Achieve and exceed sales campaign targets on a weekly, monthly, and quarterly basis.
Ensure governance and compliance in handling customer documents according to the account opening process, and submit them to the supervisor before forwarding to the account management unit.
Follow up with customers for a smooth account opening process and 100% efficiency in transmitting new account information.Relationship Management (30%):
Maintain a stable relationship with key
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SBM Bank Kenya is a leading and trusted financial institution with an international footprint, headquartered in Mauritius and positioned to offer an unprecedented banking experience in Kenya to niche Retail, SME and corporate clients. Following approval by the Central Bank of Kenya, the bank started its operations in Kenya in May 2017 and currently h... Qualification BA/BSc/HND , Diploma Experience 3 years
Job Field Sales and Business Development
JOB PURPOSE
The Sales Representative will be responsible for introducing & selling the consumer banking products to potential customers. The main responsibilities include business growth & development, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans through offering exemplary customer excellence to build long-term profitable customer relationships. We are looking to post successful applicants in the following locations: Nairobi, Mombasa, Kilifi, Kwale, Nakuru, Kericho, Narok, Kisii, Kitale.
KEY RESPONSIBILITIES
Business Growth & Development - 60% Identify retail opportunities and prospects through systematic prospecting, visiting and onboarding of new potential retail customers in the signed-up scheme companies. Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of assigned Consumer Banking products and services. Provide direct sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales. Participate in specific consumer banking product campaigns to generate awareness to the customers. Meet and exceed targets for specific consumer banking sales campaigns on a weekly, monthly and quarterly basis. Ensure governance and compliance in processing of customer documentation aligned to account opening process for customers and submit to the line manager for review before submitting to Account Management Unit for processing.
Follow up with customers to ensure seamless account opening process and 100% efficiency in delivery of newly opened account information. Relationship management - 30% Maintain a stable relationship with the companies’ key contacts by providing excellent quality service and maintaining high visibility through regular courtesy calls and visits. Maintain an updated record on the scheme portfolio at all times to mitigate losses. Liaise with business development teams to identify opportunities within their portfolios and to deepen relationships with the existing bank customers. Plan for and attend service open days & activations within selected scheme companies to handle queries. Customer Service - 10% Minimize customer attrition by offering the required solutions to the customer and proactively responding to queries and complaints. Achieve the required minimum client visits and customer engagement forums per year. Customer complaints and resolutions to be handled within the expected TAT. In case of escalations, follow through the approved bank escalation matrix.
KEY QUALIFICATIONS AND COMPETENCES
Knowledge, Skills and Experience required for this Role: Excellent understanding and interpretation of financial information. Working knowledge of the Bank’s products & services. Good understanding of the banking industry trends, regulation, banks processes & standard operating procedures. Sales experience, preferably in the banking or financial industry. Education: Minimum of a Certificate, with at least 3 years of sales experience in banking OR a Diploma/Bachelor’s degree with at least 1 year of sales experience in banking. Competencies required for this Role: Relationship Management & Interpersonal skills. Entrepreneurial and business acumen. Strong networking skills. Self-motivated and result oriented. Planning and organizing skills. go to method of application » Direct Sales Representative - Kilifi Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Kilifi Job Field Sales and Business Development
JOB PURPOSE
The Sales Representative will be responsible for introducing & selling the consumer banking products to potential customers. The main responsibilities include business growth & development, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans through offering exemplary customer excellence to build long-term profitable customer relationships. We are looking to post successful applicants in the following locations: Nairobi, Mombasa, Kilifi, Kwale, Nakuru, Kericho, Narok, Kisii, Kitale.
KEY RESPONSIBILITIES
Business Growth & Development - 60% Identify retail opportunities and prospects through systematic prospecting, visiting and onboarding of new potential retail customers in the signed-up scheme companies. Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of assigned Consumer Banking products and services. Provide direct sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales. Participate in specific consumer banking product campaigns to generate awareness to the customers. Meet and exceed targets for specific consumer banking sales campaigns on a weekly, monthly and quarterly basis. Ensure governance and compliance in processing of customer documentation aligned to account opening process for customers and submit to the line manager for review before submitting to Account Management Unit for processing. Follow up with customers to ensure seamless account opening process and 100% efficiency in delivery of newly opened account information. Relationship management - 30% Maintain a stable relationship with the companies’ key contacts by providing excellent quality service and maintaining high visibility through regular courtesy calls and visits. Maintain an updated record on the scheme portfolio at all times to mitigate losses. Liaise with business development teams to identify opportunities within their portfolios and to deepen relationships with the existing bank customers. Plan for and attend service open days & activations within selected scheme companies to handle queries. Customer Service - 10% Minimize customer attrition by offering the required solutions to the customer and proactively responding to queries and complaints. Achieve the required minimum client visits and customer engagement forums per year. Customer complaints and resolutions to be handled within the expected TAT. In case of escalations, follow through the approved bank escalation matrix.
KEY QUALIFICATIONS AND COMPETENCES
Knowledge, Skills and Experience required for this Role: Excellent understanding and interpretation of financial information. Working knowledge of the Bank’s products & services. Good understanding of the banking industry trends, regulation, banks processes & standard operating procedures. Sales experience, preferably in the banking or financial industry. Education: Minimum of a Certificate, with at least 3 years of sales experience in banking OR a Diploma/Bachelor’s degree with at least 1 year of sales experience in banking. Competencies required for this Role: Relationship Management & Interpersonal skills. Entrepreneurial and business acumen. Strong networking skills. Self-motivated and result oriented. Planning and organizing skills. go to method of application » Direct Sales Representative - Nairobi Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Nairobi Job Field Sales and Business Development
JOB PURPOSE
The Sales Representative will be responsible for introducing & selling the consumer banking products to potential customers. The main responsibilities include business growth & development, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans through offering exemplary customer excellence to build long-term profitable customer relationships. We are looking to post successful applicants in the following locations: Nairobi, Mombasa, Kilifi, Kwale, Nakuru, Kericho, Narok, Kisii, Kitale.
KEY RESPONSIBILITIES
Business Growth & Development - 60% Identify retail opportunities and prospects through systematic prospecting, visiting and onboarding of new potential retail customers in the signed-up scheme companies. Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of assigned Consumer Banking products and services. Provide direct sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales. Participate in specific consumer banking product campaigns to generate awareness to the customers. Meet and exceed targets for specific consumer banking sales campaigns on a weekly, monthly and quarterly basis. Ensure governance and compliance in processing of customer documentation aligned to account opening process for customers and submit to the line manager for review before submitting to Account Management Unit for processing. Follow up with customers to ensure seamless account opening process and 100% efficiency in delivery of newly opened account information. Relationship management - 30% Maintain a stable relationship with the companies’ key contacts by providing excellent quality service and maintaining high visibility through regular courtesy calls and visits. Maintain an updated record on the scheme portfolio at all times to mitigate losses. Liaise with business development teams to identify opportunities within their portfolios and to deepen relationships with the existing bank customers. Plan for and attend service open days & activations within selected scheme companies to handle queries. Customer Service - 10% Minimize customer attrition by offering the required solutions to the customer and proactively responding to queries and complaints. Achieve the required minimum client visits and customer engagement forums per year. Customer complaints and resolutions to be handled within the expected TAT. In case of escalations, follow through the approved bank escalation matrix.
KEY QUALIFICATIONS AND COMPETENCES
Knowledge, Skills and Experience required for this Role: Excellent understanding and interpretation of financial information. Working knowledge of the Bank’s products & services. Good understanding of the banking industry trends, regulation, banks processes & standard operating procedures. Sales experience, preferably in the banking or financial industry. Education: Minimum of a Certificate, with at least 3 years of sales experience in banking OR a Diploma/Bachelor’s degree with at least 1 year of sales experience in banking. Competencies required for this Role: Relationship Management & Interpersonal skills. Entrepreneurial and business acumen. Strong networking skills. Self-motivated and result oriented. Planning and organizing skills. go to method of application » Direct Sales Representative - Kwale Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Kwale Job Field Sales and Business Development
JOB PURPOSE
The Sales Representative will be responsible for introducing & selling the consumer banking products to potential customers. The main responsibilities include business growth & development, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans through offering exemplary customer excellence to build long-term profitable customer relationships. We are looking to post successful applicants in the following locations: Nairobi, Mombasa, Kilifi, Kwale, Nakuru, Kericho, Narok, Kisii, Kitale.
KEY RESPONSIBILITIES
Business Growth & Development - 60% Identify retail opportunities and prospects through systematic prospecting, visiting and onboarding of new potential retail customers in the signed-up scheme companies. Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of assigned Consumer Banking products and services. Provide direct sales support (quality lead generation and effective follow-up) to generate and convert quality leads into sales. Participate in specific consumer banking product campaigns to generate awareness to the customers. Meet and exceed targets for specific consumer banking sales campaigns on a weekly, monthly and quarterly basis. Ensure governance and compliance in processing of customer documentation aligned to account opening process for customers and submit to the line manager for review before submitting to Account Management Unit for processing. Follow up with customers to ensure seamless account opening process and 100% efficiency in delivery of newly opened account information. Relationship management - 30% Maintain a stable relationship with the companies’ key contacts by providing excellent quality service and maintaining high visibility through regular courtesy calls and visits. Maintain an updated record on the scheme portfolio at all times to mitigate losses. Liaise with business development teams to identify opportunities within their portfolios and to deepen relationships with the existing bank customers. Plan for and attend service open days & activations within selected scheme companies to handle queries. Customer Service - 10% Minimize customer attrition by offering the required solutions to the customer and proactively responding to queries and complaints. Achieve the required minimum client visits and customer engagement forums per year. Customer complaints and resolutions to be handled within the expected TAT. In case of escalations, follow through the approved bank escalation matrix.
KEY QUALIFICATIONS AND COMPETENCES
Knowledge, Skills and Experience required for this Role: Excellent understanding and interpretation of financial information. Working knowledge of the Bank’s products & services. Good understanding of the banking industry trends, regulation, banks processes & standard operating procedures. Sales experience, preferably in the banking or financial industry. Education: Minimum of a Certificate, with at least 3 years of sales experience in banking OR a Diploma/Bachelor’s degree with at least 1 year of sales experience in banking. Competencies required for this Role: Relationship Management & Interpersonal skills. Entrepreneurial and business acumen. Strong networking skills. Self-motivated and result oriented. Planning and organizing skills. go to method of application » Direct Sales Representative - Nakuru Job Type Full Time Qualification BA/BSc/HND , Diploma Experience 3 years Location Nakuru Job Field Sales and Business Development
JOB PURPOSE
The Sales Representative will be responsible for introducing & selling the consumer banking products to potential customers. The main responsibilities include business growth & development, identifying opportunities to increase sales, and assisting in the development and execution of sales and marketing plans through offering exemplary customer excellence to build long-term profitable customer relationships. We are looking to post successful applicants in the following locations: Nairobi, Mombasa, Kilifi, Kwale, Nakuru, Kericho, Narok, Kisii, Kitale. Pour postuler a cette offre, cliquez sur le bouton "Postuler" afin d'acceder aux coordonnees du recruteur (email et/ou telephone).
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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