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Never pay for any notarisation, certificate or assessment as part of any recruitment process. When in doubt, contact us Every day, over 2 000 &Beyonders set out to leave our world a better place by delivering an extraordinary guest experience. We have shared this ethos, of caring for the land, wildlife and people, since our inception in 1991; where a humble pledge was made in Africa and, now, applies to three continents. Read more about this company Contents Open Jobs Operation Manager (Suyian_Ops Manager) Maintenance Head (Suyian_Maintenance H) Method of Application Operation Manager (Suyian_Ops Manager) Job Type Full Time Qualification BA/BSc/HND Experience
Job Field Food, Beverage and Hospitality
KEY OUTPUTS:
Supervise the Safari Shop Hosts, Night Porters, housekeeping team, maintenance teams and Massage Team, providing daily briefings, feedback, and fostering a culture of excellence. Act as the liaison between department heads and the Lodge Manager, ensuring seamless daily operations and high guest-facing standards. Proactively engage with guests, hosting meals, addressing concerns, and supporting teams during peak periods. Attend HoD meetings, conduct operational walkthroughs, and review guest feedback to maintain and improve standards. Submit performance reports, analyse trends, and identify opportunities for operational improvements and cost savings. Facilitate training sessions for direct reports and mentor team members for leadership growth. Relief Responsibilities: Oversee lodge operations during Lodge managers absences, ensuring consistency across departments.
Perform F&B Manager duties, coordinating kitchen and service teams, managing stock and costs, and ensuring guest satisfaction.
Manage housekeeping schedules, inspect guest and staff accommodations, and ensure cleanliness and presentation meet lodge standards. Align operational activities with long-term objectives and sustainability goals, providing detailed handovers for returning managers. Guest Relations: Ensure seamless service during managerial transitions, act as the primary contact for guest requests, and maintain a visible lodge presence to enhance guest experience.
KNOWLEDGE AND SKILLS REQUIRED: Strong leadership and team management abilities. Excellent communication and guest engagement skills. Operational oversight experience, with a focus on hospitality standards. Proficiency in reporting, analysis, and identifying cost-saving opportunities. Ability to manage multiple responsibilities, including relief roles for key managers. PERSONAL CHARACTERISTICS: Highly organized with excellent multitasking skills. Proactive problem-solver with a focus on guest satisfaction. Adaptable and resourceful in high-pressure situations. Collaborative leader with a commitment to team development and excellence. Detail-oriented with a strong commitment to operational and service standards. go to method of application » Maintenance Head (Suyian_Maintenance H) Job Type Full Time Qualification BA/BSc/HND Experience Location Nairobi Job Field Engineering / Technical
KEY OUTPUTS:
Team Coordination: Assign and monitor tasks for mechanics and maintenance staff. Conduct daily briefings to discuss priorities, issues, and plans. Be available on the radio to assist with maintenance tasks. Inspections: Inspect lodge facilities for maintenance needs. Check key systems - water treatment, generators, solar system, HVAC, electrical panels. Repairs and Maintenance: Assist with and oversee urgent repairs (e.g., plumbing leaks, electrical issues). Ensure equipment and vehicles are in working order. Service Contractors: Coordinate, facilitate, and monitor subcontractors to ensure timely, high-quality work aligning with the lodge’s standards. Schedule activities, provide access to relevant areas, verify completed work, and maintain communication between subcontractors and the lodge. Logistics: Monitor fuel levels for generators and vehicles. Monitor gas levels in bulk tanks and portable bottles. Ensure tools and consumables (light bulbs, plumbing parts, etc.) are stocked. Record-Keeping: Update logs for completed work, equipment usage, and issues resolved. Complete all required daily dips and recordings.
KNOWLEDGE AND SKILLS REQUIRED:
Strong technical knowledge of maintenance systems (electrical, plumbing, solar, HVAC). Proven ability to lead and supervise a team effectively. Excellent organizational and problem-solving skills. Familiarity with sustainability practices in maintenance operations. Proficiency in record-keeping and reporting. Must hold a valid driver’s license.
PERSONAL CHARACTERISTICS:
Highly organized and detail oriented. Proactive in identifying and resolving issues. Effective communicator with strong leadership abilities. Commitment to maintaining high safety and sustainability standards. Method of Application Use the link(s) below to apply on company website. Operation Manager (Suyian_Ops Manager) Maintenance Head (Suyian_Maintenance H) Build your CV for free. Download in different templates. Pour postuler a cette offre, cliquez sur le bouton "Postuler" afin d'acceder aux coordonnees du recruteur (email et/ou telephone).
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