Central Operations Support Analyst

Central Operations Support Analyst

VODAFONE

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.  We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference. Role Purpose To survey, install, provide, and maintain Fixed Voice and Broadband Last-mile connectivity (via Copper and Fibre) to customers. Key Accountabilities and Decision Ownership

• To monitor and track all Fixed Customer requests and ensure 80% completion within the agreed service levels (Install 3days and Faults 2 days).
• To support with process efficiency (i.e., process simplification and automation) within the Central Operations Team

Formation / Diplômes

• Ensure the delivery of all Fixed transformation projects/digitization (auto Scheduling, Auto provisioning, FSM upgrade, VIM enhancement, Appointment booking etc.)
• To implement stop gaps and role out projects to achieve 100% Inventory health (i.e., numbers, IPs, Network, and customer... Ghana : Ashanti Brong Ahafo Central Eastern Greater Accra Northern Upper East Upper West Volta Western [Click the Apply button below to see the contact details]

[Click the Apply button below to see the contact details]