Operations Officer at Jobberman Nigeria Recruitment | Jobberman

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Operations Officer

Jobberman Nigeria Recruitment

Admin & Office

1 month ago

Easy apply

Lagos

Full Time

Banking, Finance & Insurance

NGN
250,000 - 400,000

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Job summary

iPayBTC is building financial infrastructure to Bitcoinize Africa. Our platform enables users to use Bitcoin for everyday payments, including Lightning transactions, peer-to-peer trading, and value-added services. As the platform grows, operational reliability, system monitoring, and customer trust are becoming critical. 
We are looking for an Operations Officer to help structure and run our operational systems.

We are hiring an Operations Officer to analyse our current operations and introduce systems, processes, and structures that ensure reliable daily execution.
This role will work closely with the CEO, engineering team, growth, customer support, and data team to improve operational workflows and ensure the platform runs smoothly.
The ideal candidate is someone who enjoys turning messy processes into structured systems.

Min Qualification:

Degree

Experience Level:

Entry level

Experience Length:
2 years

Job descriptions & requirements

Responsibilities:

Operational Analysis:

Review current operational workflows across support, engineering, and finance
Identify gaps in incident handling, monitoring, and escalation
Produce recommendations to improve operational reliability

Operational Systems & Processes:

Design and implement operational procedures (SOPs)
Build structured workflows for handling customer issues and system incidents
Improve escalation processes between Support, Ops, and Engineering

Incident & Reliability Management:

Monitor operational health of the platform
Coordinate response to system issues and failed transactions
Maintain an incident log and introduce post-incident reviews

Liquidity & Transaction Monitoring:

Monitor hot wallet balances, Lightning liquidity, and service provider floats
Ensure operational thresholds are maintained
Escalate risks early to leadership

Operations Dashboard & Reporting:

Work with the Data team to operationalise the iPayBTC Operations Dashboard
Track key operational metrics
Produce weekly operational reports

Cross-Team Coordination:

Work closely with Customer Support to structure issue escalation
Collaborate with the engineering team through the On-Call Dev system
Improve communication and issue resolution speed

Requirements:

2–3 years in fintech, payments, or digital platform operations
Experience managing operational workflows or service reliability
Experience working with engineering and customer support teams
Strong analytical and problem-solving ability
Process design and operational structuring
Comfortable working with dashboards, spreadsheets, and operational metrics
Ability to stay calm during system incidents

Mindset:

Systems thinker
Ownership mentality
Detail-oriented
Comfortable working in a startup environment

Remuneration: NGN 250,000 - 300,000

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## Job Details
- **Country :** Nigeria
- **City :** Post A Job
     
                        Post A Job
                     Admin & Office Banking, Fin
- **Contract Type :** Permanent Contract

Operations Officer at Non precisé in Post A Job
     
                        Post A Job
                     Admin & Office Banking, Fin. Permanent Contract contract.

Operations Officer | Nigeria

Operations Officer

Operations Officer chez Non precisé à Post A Job
     
                        Post A Job
                     Admin & Office Banking, Fin.

Operations Officer

Job Description

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