Operations Officer
Description du poste
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}; Homepage Admin & Office Banking, Finance & Insurance Lagos Full Time Operations Officer Operations Officer Jobberman Nigeria Recruitment Admin & Office 3 weeks ago Easy apply Lagos Full Time Banking, Finance & Insurance NGN
250,000 - 400,000 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary iPayBTC is building financial infrastructure to Bitcoinize Africa. Our platform enables users to use Bitcoin for everyday payments, including Lightning transactions, peer-to-peer trading, and value-added services. As the platform grows, operational reliability, system monitoring, and customer trust are becoming critical.
We are looking for an Operations Officer to help structure and run our operational systems.
We are hiring an Operations Officer to analyse our current operations and introduce systems, processes, and structures that ensure reliable daily execution.
This role will work closely with the CEO, engineering team, growth, customer support, and data team to improve operational workflows and ensure the platform runs smoothly.
The ideal candidate is someone who enjoys turning messy processes into structured systems. Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Job descriptions & requirements Responsibilities: Operational Analysis: Review current operational workflows across support, engineering, and finance Identify gaps in incident handling, monitoring, and escalation Produce recommendations to improve operational reliability Operational Systems & Processes: Design and implement operational procedures (SOPs) Build structured workflows for handling customer issues and system incidents Improve escalation processes between Support, Ops, and Engineering Incident & Reliability Management: Monitor operational health of the platform Coordinate response to system issues and failed transactions Maintain an incident log and introduce post-incident reviews Liquidity & Transaction Monitoring: Monitor hot wallet balances, Lightning liquidity, and service provider floats Ensure operational thresholds are maintained Escalate risks early to leadership Operations Dashboard & Reporting: Work with the Data team to operationalise the iPayBTC Operations Dashboard Track key operational metrics Produce weekly operational reports Cross-Team Coordination: Work closely with Customer Support to structure issue escalation Collaborate with the engineering team through the On-Call Dev system Improve communication and issue resolution speed Requirements: 2–3 years in fintech, payments, or digital platform operations Experience managing operational workflows or service reliability Experience working with engineering and customer support teams Strong analytical and problem-solving ability Process design and operational structuring Comfortable working with dashboards, spreadsheets, and operational metrics Ability to stay calm during system incidents Mindset: Systems thinker Ownership mentality Detail-oriented Comfortable working in a startup environment Remuneration: NGN 250,000 - 300,000 Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google google-icon Continue with Linkedin Or continue with function updateStatus() {
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