BI
Chartered Accountant at Big Gain Feeds Nigeria Limited | HotNigerianJobs
CDI5 months ago
Job Description
Nigeria
CDI
Your safety comes first — read before you go. Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
Complaint Feedback Response Mechanism (CFRM) Assistant at Terre Des Hommes – Nigeria | HotNigerianJobs
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What this role involves
You’ll be the frontline link between communities and Terre Des Hommes, collecting, logging, and escalating complaints about project delivery or staff conduct. Daily tasks include managing hotlines or suggestion boxes, tracking response timelines, and ensuring sensitive feedback is handled confidentially. Expect to travel to field locations in Nigeria to conduct community meetings and verify that every complaint receives a timely, respectful answer.
Key skills to highlight
Strong candidates show proven experience in data entry or case management (e.g., Excel, Kobo Toolbox, or CRM software) and fluency in local Nigerian languages (Hausa, Yoruba, or Igbo) plus English. Empathy, active listening, and the ability to maintain neutrality under pressure are critical—reference any past work with survivors of violence or child protection. Also stress your ability to meet strict reporting deadlines.
Taf4All CV tip
Create a dedicated “Complaint Handling Experience” section. List each past role where you managed grievances, hotlines, or community feedback—even if informal (e.g., volunteer helpline for a local NGO). For each entry, quantify: “Logged 150+ complaints monthly with 98% response rate within 48 hours.” This directly mirrors the CFRM Assistant’s core metric.
Before you apply
Terre Des Hommes never charges candidates for applications, interviews, or job offers. Verify any request for payment or personal bank details by contacting their official Nigeria office directly via the phone number on their website. If the email domain isn’t @tdh.ch or @tdh-nigeria.org, flag it as suspicious.
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Your safety comes first — read before you go
Taf4All only lists job offers published by third parties. We are not the employer, we do not conduct these recruitments, and we cannot guarantee what happens once you make contact — you deal directly with the person or company behind the offer, at your own risk.
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