## 💼 Expérience
Head of Retail and Brand Experience
T360 Consults
Marketing & Communications
- 1 week ago
Easy apply
Featured
Full Time
Retail, Fashion & FMCG
NGN 400,000 - 600,000
Share link
Share on WhatsApp
Share on LinkedIn
Share on Facebook
Share on Twitter
Job summary
We seek to hire a suitable candidate for this role.
Min Qualification:
Degree
Experience Level:
Senior level
Experience Length:
- 5 years
Language Requirement:
English
Working Hours:
Full Time - 9 to 5

## 📍 Localisation
Lagos, Nigeria

## 🧠 Profil recherché
Job descriptions & requirements
Responsibilities:
Retail Strategy & Performance Leadership:
Develop and execute the retail strategy to drive sales growth, customer loyalty, and brand visibility.
Oversee retail store operations, ensuring operational excellence, profitability, and compliance with brand standards.

## 🎓 Formation / Diplômes

## 📊 Autres informations
Monitor sales performance, customer data, and market trends to inform decisions and improve results.
Lead seasonal retail planning, promotions, and product launches in collaboration with the CEO.
Brand Experience & Customer Journey:
Own the end-to-end customer experience across all touchpoints (in-store, wholesale, and brand interactions).
Curate and guide product styles and collections in line with the brand’s identity and customer insights.
working closely with the production team to ensure commercially viable, market-ready products that support sales performance.
Ensure consistent brand expression in visual merchandising, service standards, and customer engagement.
Set and monitor service quality standards, ensuring every customer interaction reflects the brand’s positioning.
Act as a brand ambassador, representing Hope Fashion professionally to key customers, partners, and stakeholders.
Production Alignment & Delivery Oversight (Strategic):
Overseeing day-to-day factory operations, factory staff management, and technical production matters.
Provide strategic oversight and prioritisation for garment production through BK3 to ensure alignment with
Hope Fashion’s retail and wholesale needs:
Translate retail priorities (collections, timelines, quality expectations) into clear production directives.
Review production plans, delivery schedules, and output performance with the BK3 production & operations manager.
Escalate production risks, delays, or quality concerns to the CEO only when they exceed agreed thresholds.
Team Leadership & Capability Building:
Lead, coach, and develop retail teams to deliver strong performance and customer service excellence.
Set clear goals, KPIs, and performance expectations for direct reports.
Build a high-performance, customer-centric culture across retail operations.
Partner with Group HR on recruitment, onboarding, training, and performance management.
Commercial & Stakeholder Management:
Oversee wholesale relationships and key retail partnerships.
Collaborate with finance to track retail margins, inventory turnover, and revenue performance.
Provide regular performance reports and insights to the CEO.
Work closely with Blings & Blangs and Fabric Printing Global (where relevant) to ensure cohesive brand output.
Decision Rights & Escalation Framework (Role Clarity):
Owns retail strategy execution, brand experience standards, retail sales performance and production prioritisation for Hope Fashion
Influences production timelines, delivery sequencing, quality expectations and brand standards
Requirements:
A minimum of 5 years of experience in fashion retail, brand management, or luxury/lifestyle retail
Proven leadership experience managing retail teams and store operations
Strong understanding of ready-to-wear fashion production cycles
Commercial mindset with ability to balance creativity and profitability
Excellent stake

Offre — Jobberman Nigeria chez Non precisé à Lagos. Voir la fiche pour détails et exigences.

Offre — Jobberman Nigeria

Job Description

Expérience

This offer is no longer available

🚀 Boost your application

Beware of scams

You might also be interested in