Outbound Sales Team Leader

Outbound Sales Team Leader CallForce Friday, 12 June 2026 [Click the Apply button below to see the contact details] Verified Ad IT/Computer - Other IT/Computer Durban

FULL TIME

Job Spec Company Job Summary

Leading a team within the Outbound and telemarketing Call Centre to meet business requirements To guide and support team members Setting, measuring and meeting performance targets for speed, efficiency, sales and quality for the team Driving operational and technological efficiencies within the team Managing the daily running of the team Monitor team members performance against target on a day-to-day basis, and implement changes where appropriate Ensure the individual team member’s service standards are adhered to, e.g. meeting and exceeding Targets, team productivity, data conversions, Talk time interactions captured, etc. Handling difficult customer complaints or enquiries Drive quality control and ensure corrective action are taken where required Analyze performance statistics of teams, e.g. number of calls per team, number of successful

[Click the Apply button below to see the contact details]