Program Manager, Francophone West Africa

Program Manager, Francophone West Africa Smile Train Abidjan, Abidjan, Côte d'Ivoire Apply Join or sign in to find your next job Join to apply for the Program Manager, Francophone West Africa role at Smile Train Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement , Privacy Policy , and Cookie Policy . Program Manager, Francophone West Africa Smile Train Abidjan, Abidjan, Côte d'Ivoire 3 weeks ago Over 200 applicants See who Smile Train has hired for this role Apply Join or sign in to find your next job Join to apply for the Program Manager, Francophone West Africa role at Smile Train Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement , Privacy Policy , and Cookie Policy . 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Direct message the job poster from Smile Train Akil Nurse, aPHR Akil Nurse, aPHR Human Resources Generalist Title: Program Manager, Francophone West Africa Organizational Overview Smile Train is the world’s leading cleft focused organization. Our goal is to transform the lives of every person impacted by a cleft lip or palate. We train and support doctors and medical professionals to provide our patients with free, life-changing, comprehensive cleft treatment. Our sustainable model has allowed us to reach more than 2 million children in 90+ countries in the past 25 years, and we still feel like we’ve just started. We are truly changing the world one smile at a time! Make a Difference! The Program Manager for Francophone West Africa will be based in Côte d’Ivoire and serves as Smile Train’s primary operational point of contact within the region. You will represent the organization locally, act as its spokesperson, and provide on‑the‑ground insight to ensure effective program delivery. The main responsibilities include monitoring activities, upholding Smile Train’s values and operational standards, and providing timely updates to the line manager on key developments. As a Program Manager, you will support program execution in Côte d’Ivoire, Burkina Faso, Mali and Togo by coordinating partner Treatment Centres (TCs), implementing local strategies, and ensuring that all services delivered meet Smile Train’s safety and quality requirements. Reports To Program Director Francophone West and Central Africa Key Responsibilities Within the framework of the approved budget, draw up operational plans with measurable targets, specific checkpoints, and clear financial commitments. Conduct due diligence and needs assessments to evaluate and expand cleft care coverage across designated countries. Lead the planning and implementation of annual programmatic goals in line with Smile Train’s global priorities. Work with the Program Director in developing and implementing an annual budget and long-term and short-term action plans to reach as many Cleft-affected children as possible with cleft treatment, as quickly as possible, in the most cost-effective manner, whilst maintaining high standards of safety and quality. Submit the budget for regional review and once finalized, implement the same in the best possible manner. Monitor and visit partner facilities regularly to ensure high-quality and safe program delivery. Collect and analyze program data to measure partner performance and programmatic impact. Strengthening mechanisms for feedback from partners, patients, and communities to drive continuous improvement. Track KPIs, such as: Year-over-year increase in cleft interventions. Number of professionals trained annually. Partner/patient satisfaction metrics. Manage budgets to maximize impact and ensure appropriate use of funds. Coordinate capacity-building initiatives, including workshops and training for local cleft care teams. Oversee the review and approval of funding applications and vendor invoices in compliance with internal guidelines. Support cross-departmental coordination to ensure effective “Glocal” alignment from strategy development through implementation Manage partner administrative processes, including contracts, credentials, onboarding, and payment documentation Support and maintain relationships with existing partners and grant recipients to ensure alignment with organizational goals, policies and standards Assist the Program Director to receive, review, and analyze all grant request and final grant report from local stakeholders, most typically local partner hospitals, and carry out “due diligence” to either reject or approve those that fall within the agreed financial authority and plans, sharing with appropriate line supervisors when additional approvals are required. Build and strengthen strategic partnerships with local corporate, medical, and educational institutions to enhance program delivery and impact Lead efforts to share Smile Train’s global messaging locally and help to increase the brand and awareness of Smile Train programs in Francophone West Afr