Onsite Support & Installation Technician - Lesaka (Fintech)

Share This Vacancy Job Search South Africa Eastern Cape Back to Search Results Onsite Support & Installation Technician - Lesaka (Fintech) East London Salary: Market Related Job Type: Permanent Sectors: Hospitality Reference: 188317 Apply before Jun 18 2026 | 8 Days left

In order to apply for this job, please register your profile or log in with an existing account. Register --> Vacancy Details Employer: Lesaka Technologies We’re Hiring: Installation & Support Technician – Lesaka Merchant Division (Hospitality), East London & Mthatha (Eastern Cape) Lesaka Merchant Division (Hospitality) is expanding our Installation & Support team, and we’re looking for a dedicated Installation & Support Technician to join us in East London & Mthatha, Eastern Cape . The successful candidate will report to the Area Manager – Eastern Cape and will play a key role in delivering high‑quality POS installations, client training, and post‑implementation support across both regions and surrounding areas. This is an excellent opportunity for a hands‑on, customer‑focused technician who enjoys working in fast‑paced environments, solving problems in the field, and owning projects from start to finish. What You’ll Do As an Installation & Support Technician, your responsibilities will include: POS Installations & Go‑Lives

• Installing and configuring POS hardware and software at client sites
• Executing POS and Back Office setups (stock control, administration, reporting)
• Managing go‑lives, including after‑hours support and hand‑holding
• Ensuring all installations meet quality, compliance, and SOP standards Technical Support
• Providing technical and software support during business hours
• Delivering after‑hours standby support as per the regional roster
• Escalating or coordinating support cases to ensure timely resolution Client Training & Handover
• Training client staff on POS and Back Office systems
• Ensuring clients are confident and operational before handover
• Obtaining client readiness and sign‑off where applicable Team & Operational Support
• Collaborating with the regional technical team
• Taking ownership of allocated installation sections (POS or Back Office)
• Supporting team continuity during critical operational periods Accountability & Ownership
• Taking full responsibility for assigned installations and support tasks
• Completing tasks regardless of time pressures or operational challenges
• Delivering professional, client‑centric service at all times Minimum Requirements To be considered, you must have: An IT qualification (A+ and N+ highly recommended)

Expérience

Windows networking experience 3–5 years of experience in the IT or technical support field Strong technical support background (essential)

Excellent English communication skills (written & verbal) Strong problem‑solving capabilities Ability to work independently with minimal supervision Willingness to work irregular hours and travel between East London, Mthatha, and surrounding areas Your own reliable vehicle Who We’re Looking For Someone who is:

• Customer‑centric
• Technically confident
• Calm under pressure
• Proactive and solutions‑driven
• Comfortable working independently in the field Preference will be given in support of EE / AA measures. Working Conditions
• Monday – Friday, 08:00–17:00
• After‑hours work required during go‑lives and critical support periods

Responsabilités

• Standby duties as per the regional support roster Key Result Areas (KRAs) Successful POS Implementations
• Installations completed on time and to standard
• Smooth go‑lives with minimal post‑implementation issues Quality & Compliance
• Alignment to SOPs and technical standards
• Accurate configurations with minimal rework Client Training & Readiness
• Confident, well‑trained client staff
• Smooth handovers with reduced dependency Technical Support Delivery
• Responsive, effective support during business and after‑hours
• Issues resolved within acceptable timelines Ownership & Reliability
• Full accountability for assigned work
• Reliable participation in

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