Senior Manager, IT Infrastructure Delivery @ MTN Ghana

VACANCY REF. NUMBER – MTN-ITSMII264 / CVs SHOULD BE SAVED IN APPLICANT’S NAME Position: Senior Manager, IT Infrastructure Delivery Level: MTN Level 3H

Formation / Diplômes

Function: Information Technology Department: IT Infrastructure & Cloud

Localisation

Reports to: General Manager, IT Infrastructure & Cloud Job Summary:

• The Senior Manager, IT Infrastructure Delivery is responsible for the end-to-end delivery, operations, and lifecycle management of the organisation’s IT infrastructure platforms (cloud, data center, compute, storage, and network).

• The role ensures high availability, performance, security, and scalability of infrastructure services while driving operational excellence, automation, and cost-efficient service delivery aligned with business objectives. Job Context

• Technology and Platform business

• Multi-regulation and multifaceted stakeholder management

• Public Listed Organization

• Environmental, Social and Governance prioritized

• Innovation Driven Industry

• Global technology trends and advancements

• Global & MTN Group approved IT Standards and Practices

• Own the end-to-end delivery and operations of IT infrastructure delivery.

• Ensure high availability, reliability, and performance of all platforms

• Lead infrastructure provisioning, deployment, and lifecycle management

• Drive adherence to SLAs, OLAs, and operational KPIs

• Establish and enforce ITIL-based service management practices

• Oversee incident, problem, and change management processes

• Drive continuous service improvement (CSI) initiatives

• Ensure effective monitoring, alerting, and escalation mechanisms

• Oversee public, private, and hybrid cloud environments

• Manage on-prem infrastructure (data centers, servers, storage systems)

• Ensure seamless integration between cloud and on-prem platforms

• Drive cloud adoption and modernization initiatives

• Promote automation across infrastructure operations (IaC, scripting, orchestration)

• Reduce manual interventions and improve deployment efficiency

• Champion DevOps and platform engineering practices

• Ensure infrastructure capacity meets current and future demand

• Work closely with Infrastructure Planning for forecasting alignment

• Monitor and optimize performance across all platforms

• Ensure infrastructure complies with security standards and policies

• Collaborate with Security teams on risk mitigation and controls

• Oversee patching, vulnerability management, and audit compliance

• Ensure robust disaster recovery and business continuity capabilities

• Manage relationships with infrastructure vendors and service providers

• Ensure vendor performance meets contractual SLAs

• Provide key input to procurement and vendor selection processes

• Own infrastructure operational budgets and cost control

• Collaborate with FinOps team on cost optimization initiatives

• Ensure efficient utilization of infrastructure resources

• Close all the Section’s Audit Observations within the agreed timelines.

Expérience

Qualification Required & Experience Education

• Minimum of a University Degree in Information Technology, Computer Engineering, Computer Science or related field of study.
• Professional certifications advantageous (e.g., ITIL, COBIT5, PRINCE2/PMP, cloud (Azure/AWS), security fundamentals).
• MBA / Master’s degree a plus. Experience
• Minimum of 8 years’ experience in IT infrastructure (data centre, network services, compute/storage, end?user services and/or cloud), including delivery accountability for multiple initiatives with at least 5 years in a leadership/management role, preferably within a medium to large organisation.
• Proven experience managing vendors/partners in project or managed services contexts and driving SLA/KPI performance.
• Experience in telecoms/regulated environments and multi?stakeholder delivery models a plus. Knowledge
• Delivery leadership: planning, prioritization, dependency management, benefits tracking, and escalation management.

Knowledge of IT service management, reliability, capacity, monitoring, incident/problem linkages and DR/BCP requirements.

• Structured root cause thinking, data-driven decisions, and risk-based trade-offs.
• Stakeholder Management, negotiation and influence across technical and business teams.
• Public cloud platforms (AWS, Azure, GCP)
• Virtualization (VMware, KVM, Hyper-V)
• Containers (Docker, Kubernetes, OpenShift)
• Infrastructure as Code (Terraform, ARM, CloudFormation)
• Configuration management (Ansible, Puppet, Chef)
• CI/CD tools (Jenkins, GitLab CI, Azure DevOps)
• TCP/IP, DNS, VPN, firewalls, load balancers
• Identity & Access Management (IAM)
• Security best practices and compliance frameworks
• Monitoring tools (Prometheus, Grafana, Cloud-native tools)
• Logging and observability platforms Must live the MTN Values of
• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion, COS Must exhibit the MTN Vital Behaviors of
• Complete Candor, Complete Accountability, Active Collaboration & Get it done. Location: Accra

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