Retail Support

Responsabilités

Retail Support Full Time Lusaka, Zambia Posted 2 weeks ago Absa Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility. Job Summary An interface between Back Office and Front-line staff. To facilitate workflow for onward processing between the two so that the latter minimize movements from their workstations hence improving the quality of service to customers. Perform any other duties as assigned by the line Manager. Job Description Key Accountabilities Accountability: Transaction Processing 40% Outputs: Check and ensure that all entries are duly signed before processing. Ensure laid down due diligence procedures including FTOS is observed. Perform FOS remote authorisation for Cashiers transactions. Ensure all items being sent to other departments. are recorded /scheduled and have a Rotation number. Keep a control copy to track Turnaround Time (TAT). Chase for acknowledgements for outstanding control sheets. Escalate to Branch Manager or BOM if not resolved. Work on all instructions immediately upon receipt to avoid loss of business due to delays. Finish all the day’s work within the normal working hours. Carry out the call over of cashiers’ previous days vouchers by way of validating. Ensure that all account opening mandates are checked for quality assurance before they are sent to Record Management department for archiving Accountability: Rigour 5% Outputs: Conduct Snap checks as assigned and within the agreed time frames. Hold keys for the Strong Room without any compromise. Loading of Loan Applications and other customer instructions on Sybrin. Accountability: Customer Service 5% Outputs: Always practice the tenets of TCF (Treating Customers Fairly) Respond to telephonic customer inquiries. Act as principle point of

[Click the Apply button below to see the contact details]