Associate, Customer Success

NOW HIRING: Associate, Customer Success

POSITION SUMMARY:

The Associate, Customer Success supports the Rainforest Alliance's partners in Cote d'Ivoire and surrounding countries. These partners are located along the global supply chain and include manufacturers, packers, traders, retailers, and producers. You give advice to assure compliance with the standards, policies, and requirements of our programs. These programs include registration in the Rainforest Alliance certification platform, traceability, trademarks/labelling, and other supply chain requirements. Use best practice Customer Success processes to improve customer experiences, meet team goals and grow the mission impact of the organization. Relationship management and customer satisfaction are guiding principles in this work.

You will report to the Customer Success Manager, Africa & Asia.

WHAT YOU WILL DO:

The Rainforest Alliance's Core Values are Impact, Change, Collaboration, Openness and Trust and as such they form the basis of the behaviours we demonstrate; Promptly respond to inquiries and provide information to companies on the implementation of certification, traceability and labelling requirements by email, phone calls and live chats in French or English during business hours; Guide certificate holders through the registration process on the Rainforest Alliance certification platform; If needed review and approve labelling and trademark use requests for certified products and promotional materials within 2-5 business days; Provide training by phone calls, webinars, and occasionally in person – to company partners and internal colleagues on our requirements and systems; Collaborate internally with other regions and teams such as East & Southern Africa, Technology, Assurance/Supply Chain Certification, Markets (account management), Marketing to provide outstanding support to companies; Share inputs and feedback for customer success processes, reporting etc. internally to support continuous improvement activities; and Other duties and projects as assigned.

WHAT YOU BRING:

Bachelor's degree in marketing, Communications, Business Administration, or related field; Minimum 2 - 5 years of proven experience in areas such as: customer service for B2B or B2C companies, reception desk, junior account management, sales, marketing, or communications; Professional proficiency in written and spoken English is also required; Proficient in Microsoft 365 Applications Experience organizing and prioritizing your own tasks to handle multiple priorities in a time sensitive manner within business hours, excellent interpersonal and analytical skills, customer orientation and strong attention to detail; Work collaboratively in cross-functional teams; Knowledge of sustainability practices and a passion for environmental issues; Ability to travel up to 10% per year, including internationally.

BENEFITS OF WORKING AT THE RAINFOREST ALLIANCE:

Be a part of a global organization with an impactful mission and a collaborative, respectful, and accountable culture. Enjoy opportunities for professional growth and career development. Benefit from remote working flexibility and flexible hybrid working environment. Receive a competitive salary package. A favourable time‑off policy, including annual leave and Resilience Days. Prioritize your wellbeing. We have numerous ways to promote work-life balance, so you get the chance to take some time off, recharge, and remain at your best. This includes: Employee assistance programs Wellbeing activities Sabbatical opportunities.

Apply now and let's grow together. We look forward to hearing from you and exploring how your skills can help us advance our mission.

Level: 5

Deadline: 12 June 2026

Notes: Only candidates legally authorized to work in Cote d'Ivoire will be considered.

Please note that applications should be submitted in English, including both the CV and cover letter.

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