Account Manager

Career Area

Sales

Job Description

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

At Caterpillar, we’re committed to our customers, who build a better, more sustainable world with our products, services and solutions. We understand and show the value of why they should choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth. Through it all, we are one team– creating and delivering world-class products, services and solutions superior to the competition. Learn more about the Caterpillar Experience.

We are looking for an Account Manager – Chinese Accounts to join our Customer Facing team within one of Construction Industries’ newly formed divisions: Customer Solutions Growth Regions. This role will be leading growth with Chinese Accounts (SOEs and POEs) with operations across the region, and will be based in our Ivory Coast office.

About Customer Solutions Growth Regions Division

This team, alongside Cat Dealers, engages closely with customers to create, customize, and adapt solutions to meet their needs by leveraging the extensive range of offerings available today—across products and services, digital and technology, rental and used, and financing.

The division is regionally focused on Africa, the Middle East, Eurasia, Asia (excluding Japan), and Latin America (LATAM) and organized into three functional areas: Customer Facing, Customer Solutions, and Business Enablers.

This role is part of the Customer Facing team, the engine of our business—driving growth by delivering tailored, territory-specific solutions that solve customer pain points, accelerate decision-making, and enable profitable sales execution.

Role Definition

Develops and maintains a deep customer understanding and establishes a strong, trust-based relationship with critical customer decision makers. Coordinates the Caterpillar matrix and leverages enterprise resources to deliver meaningful customer outcomes and help the customer solve their toughest problems. Oversees and coordinates all sales and marketing activities for a significant client or specific client group.

What You Will Do

Following organizational policies and procedures and maintaining clear and direct line of communication within the organization to meet customer requirements. Consult with dealers and internal business partners on the subject of sales and services support to Managed Accounts. Designing processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer. Working directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.

What You Have

Construction Industry Background

Minimum 5 + years in the construction sector with strong customer relationship management experience.

Customer Focus & Relationship Management

Build and maintain strong, trust-based relationships with key accounts. Act as the primary point of

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