Support Specialist

Yango Group is looking for an Offline Support Specialist to provide customer support by phone and in-person in Abidjan. In this role, you will assist users and drivers, resolve inquiries and incidents, and help improve the overall customer experience.

You will be responsible for

• Providing customer support through inbound and outbound calls, as well as in-person assistance

• Assisting users and drivers with inquiries, incidents, and on-site support

• Sharing feature requests and effective workarounds with team members

• Gathering customer feedback and sharing it with product, sales, and marketing teams

You might be a fit if you have

• Availability to work in Abidjan

• A passion for helping and communicating with people

• Good problem-solving and conflict management skills

• Strong communication skills in English and French

• The ability to interact confidently with customers in person

• Completed studies or are not currently enrolled

• A laptop and stable internet connection for remote work when needed

DISCLAIMER *The terms of cooperation with companies of the Yango group or its partners may vary from those indicated on the website; please check with the recruiter for details.

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