Customer Support Officer

TeamAce Limited - Our client, a reputable organization in the Fintech sector, is recruiting to fill the position below: Job Title: Customer Support Officer Location: Victoria Island, Lagos Employment Type: Full-time Job Summary As the Customer Support Officer, you will manage customer interactions, resolve issues efficiently, and ensure a seamless user experience across all customer touchpoints while supporting overall service delivery. Responsibilities Respond to customer inquiries across multiple channels (email, chat, and other platforms) Resolve customer complaints promptly and escalate complex issues when necessary Maintain accurate records of customer interactions and transactions Collaborate with internal teams (Tech, Compliance, Operations) to resolve customer issues Monitor recurring issues and provide feedback to improve service processes. Requirements Bachelor’s Degree in Business Administration, Communications, or related fields 1 - 3 years experience in customer support, preferably within fintech or a fast-paced environment Strong communication and interpersonal skills Proficiency in customer support tools and basic Microsoft Office applications High attention to detail with strong problem-solving and multitasking ability. Salary Open to Negotiation. Application Closing Date 26th April, 2026. How to Apply Interested and qualified candidates should: Click here to apply online