Head of Retail Banking

Kenya / Nairobi / Accounting, finance, banking, insurance Credit Bank Kenya Banking + 2 more Head of Retail Banking Nairobi

• Kenya Posted: May 27, 2026 Apply by: May 29, 2026
• 1 days left to apply Job details

Bachelor’s degree in business, Finance, Economics, or a related field. Master’s degree (MBA or equivalent) and/or professional qualifications are an added advantage.

Expérience

Minimum of 12 years’ Banking experience, with at least 5 years at senior management level. Strategic and commercial acumen Leadership and team management Results orientation and accountability

Stakeholder management and influencing skills Risk awareness and sound decision-making Responsibilities Define and execute a focused retail strategy covering target customer segments, products, channels, and distribution models within approved risk appetite. Provide strategic leadership and oversight of the branch network to drive growth in deposits, quality lending, customer acquisition, and transaction volumes. Drive Retail Banking financial performance through growth in profitability, deposits, lending, and operational efficiency in line with business targets. Meet agreed individual performance targets and ensure achievement of Retail Banking business objectives in line with the Bank’s performance management framework. Ensure disciplined retail lending growth and full accountability for portfolio quality, including reduction of NPLs, recoveries, restructures, and portfolio remediation. Strengthen credit underwriting standards, portfolio monitoring, early warning systems, and risk controls to prevent recurrence of legacy asset quality issues. Set and enforce clear performance standards for Branch Managers and Retail teams covering sales, service delivery, compliance, productivity, and risk management. Drive operational efficiency, process automation, channel migration, and cost optimization initiatives to improve productivity and reduce cost-to-serve. Ensure full compliance with CBK regulations, internal policies, audit requirements, and governance standards across the Retail Banking function. Lead, motivate, and develop Retail Banking teams by fostering a high-performance, accountable, customer-centric, and risk-aware culture. Identify growth opportunities and work with the marketing and product development team to design, price and launch tailored products/services for retail and high-value customers; and monitor their performance. Work with branch managers to strategize and ensure turnaround of loss-making branches.

Responsabilités

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