Client Engagement Assistant Details

Client Engagement Assistant | UNV - United Nations Volunteers

Client Engagement Assistant

UNV - United Nations Volunteers Indonesia National

Application deadline: March 24, 2026

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Summary by Impactpool

The Client Engagement Assistant at UNV supports the mobilization and placement of volunteers within UN Agencies, focusing on developing partnerships and ensuring client satisfaction. This role involves managing relationships with priority partners, gathering data to identify mobilization opportunities, and contributing to advocacy campaigns. The assistant also plays a key role in enhancing the volunteer experience by providing support throughout the volunteer management cycle and addressing any concerns. Collaboration with various stakeholders is essential to promote volunteerism and its impact on development.

Candidate Requirements:

Experience in partnership management

Strong communication skills

Ability to analyze data

Familiarity with volunteer management

Experience in advocacy and event organization

Ability to work collaboratively across teams

Details

Mission and objectives

The United Nations Volunteers (UNV) programme is the UN organization that contributes to peace and development through volunteerism worldwide. Volunteerism is a powerful means of engaging people in tackling development challenges, and it can transform the pace and nature of development. Volunteerism benefits both society at large and the individual volunteer by strengthening trust, solidarity and reciprocity among citizens, and by purposefully creating opportunities for participation. UNV contributes to peace and development by advocating for recognition of volunteers, working with partners to integrate volunteerism into development programming, and mobilizing an increasing number and diversity of volunteers, including experienced UN Volunteers, throughout the world. UNV embraces volunteerism as universal and inclusive and recognizes volunteerism in its diversity as well as the values that sustain it: free will, commitment, engagement and solidarity.

Context

At country level, the UNV Field Unit (FU) and/or designated UNV personnel are responsible for the mobilization and placement of UN Volunteers in UN Agencies, Funds, and Programmes in the areas of peace, development and humanitarian assistance. UNV Field Units/designated UNV personnel represent and position UNV in the respective countries with a focus on the UN Country Team, bringing UNV’s services and solutions closer to its partners within a client service approach and collaborating with other stakeholders from government, civil society and private sector. As UNDP represents UNV at country level, UNV personnel are usually hosted within a UNDP Office and are accountable to the Supervisor and UNV Executive Coordinator for compliance with UNV and UNDP policies, rules and regulations.

Task description

Under the general guidance of the Regional Manager, with day-to-day reporting to the Country Coordinator, the UN Volunteer serving as Client Engagement Assistant supports the identification, development, and cultivation of select partnerships with UN Agencies / Host Entities at country level. This includes managing the relationship with priority partners, gathering and sharing data and information that influence mobilization opportunities, ensuring client satisfaction with volunteer services, and bridging the delivery of services from centralized functions of the volunteer management cycle. The critical purpose of this UNV assignment is the sustained mobilization of volunteers to the designated partners (clients) and support to the duty of care for serving volunteers.

The role involves regular

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