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CDI20 days ago

Customer Care Supervisor at PZ Cussons

Entreprise
Nigeria

Job Description

Responsabilités

PZ Cussons Nigeria Plc is part of a multinational consumer goods business, PZ Cussons Plc. We manufacture and distribute some of the best loved brands in Nigeria, from Imperial Leather to Cussons Baby, Morning Fresh to Thermocool and Robb. We operate in five core categories - personal care, beauty, home care, food and nutrition and electricals. Worldwide PZ ... Read more about this company Customer Care Supervisor Job Type Full Time Qualification BA/BSc/HND Experience 1 - 2 years Location Lagos Job Field Customer Care, Success and Service   Answer incoming calls and respond to customer emails. Manage and resolve customer complaints effectively. Identify issues and escalate them to supervisors when necessary. Provide customers with information about products and services. Route calls to the appropriate resources as needed. Document all call details according to standard operating procedures. Follow up on customer calls when required. Complete call logs and reports accurately. Perform other assigned duties as needed. Ensure efficient use of resources and minimize environmental pollution while carrying out responsibilities. Maintain effective safety management practices. Sustain quality systems management. Contribute to the implementation of sustainable continuous improvement systems Qualifications: First Degree in any discipline Computer Literacy Experiences: (What experience brings success to this role) Minimum of 1-2 years’ experience in customer service , and over this period has successfully delivered on KPIs. Knowledge of customer service practices and principles. Excellent data entry and typing skills. Excellent listening skills, along with strong verbal and written communication abilities. communication skills. Ability to handle stressful situations appropriately. Check how your CV aligns with this job Method of Application Interested and qualified? Go to PZ Cussons on pzcussons.wd3.myworkdayjobs.com to apply Build your CV for free. Download in different templates.

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