Product Specialist – Software Support & Client Success

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Identify opportunities to improve processes and customer outcomes Technical requirements:

Expérience

Minimum 2 years' experience working with Microsoft SQL Express / SQL Server / SQL scripting Previous software support, application support, or technical helpdesk experience Understanding of ticketing systems, call lifecycle management, and IT support processes Exposure to ITIL principles advantageous Strong Microsoft Office proficiency Valid driver's licence and own reliable transport Experience working with mobile scanners, handheld devices, or APK installations beneficial Agriculture, fruit industry, logistics, warehouse systems, or related operational software exposure highly advantageous  We're looking for someone who is: Client-focused and passionate about customer success Calm under pressure and solutions-driven Highly organised with exceptional attention to detail Comfortable managing multiple priorities simultaneously Confident communicating with both technical and non-technical users Self-managed, proactive, and accountable A team player who enjoys collaboration Curious, innovative, and eager to continuously learn Someone who takes ownership and goes the extra mile to deliver exceptional service Why join us? Exposure to specialised software solutions within a dynamic industry Variety — technical support, SQL administration, training, deployments and client engagement

Opportunity to grow your technical and client-facing skills Supportive team environment where innovation is encouraged If you enjoy technology, solving problems, and building strong client relationships while working in a fast-paced environment — we'd love to hear from you.

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