Area Technical Officer - All Locations

ABOUT THE COMPANY Airtel Networks Limited is a leading telecommunications services provider with headquarters in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top three mobile service providers in terms of subscribers with a customer base of more than 50 million as at December, 2019. The company's product offerings include 2G, 3G and 4G wireless services, mobile commerce, Home Broadband and enterprise services. Airtel Networks Limited is a subsidiary of Airtel Africa Plc, a Pan-African telecommunications company with operations in 14 countries across Africa. Airtel Africa is driven by the vision of providing affordable and innovative mobile services to all and is supported in pursuing this vision by its largest shareholder, Bharti Airtel. Its product offerings include 2G, 3G and 4G wireless voice and data services and mobile commerce through ‘Airtel Money’. Airtel Africa had over 110 million customers across its operations at the end of March, 2020.

Airtel Networks Limited is intensely interested and committed to supporting laudable causes through its Corporate Social Investment initiatives in Nigeria. Leveraging on its award-winning Touching Lives programme, Adopt-a-School initiative and Employee Volunteer Scheme, it has invested both financial and material resources to assist many communities as well as uplift underprivileged people across Nigeria. Its various CSR initiatives have directly and indirectly impacted Nigerians in the various communities where it operates. JOB SUMMARY Qualifications  Bachelor of Electrical /Electronic Engineering or Telecoms EngineeringMaster’s degree in engineering a plusRelevant Experience  & Functional / Technical SkillsMinimum of 8 years of varied experience in operation and maintenance in the Telecom industry3-5 years managerial/Supervisory experience in a GSM/mobile companySound knowledge of Mobile Network O&M RESPONSIBILITIES Support the operational interface with both internal and external stakeholders, especially commercial teams, to ensure customer issues are resolved within acceptable KPIs.Track the special events calendar with ZBM and marketing functions and ensure best-in-class service delivery during special events within the zone.Track zonal network performance across various KPIs and network availability metrics.Support periodic audits of all transmission, core, and radio networks, as well as preventive maintenance schedule audits.Ensure that special tasks or projects required by HQ Technical are executed within the zone.Work closely with the E//MS team to develop processes that prevent or reduce network failures.Track and ensure that colo partners deliver on agreed SLAs.Ensure SAQ activities are up to date, including rental renewals and lease payments, in collaboration with zonal finance.Follow up with various internal functions, managed services (MS) partners, and colo partners on all issues affecting radio network availability, quality, and customer experience.Ensure that security and community issues do not delay site closures.Advise on and ensure the implementation of preventive measures by MS partners and colo partners to improve network performance.Ensure adherence to all applicable regulatory requirements.Audit and support zonal spares management to ensure the availability of both critical and non-critical spares in zonal warehouses. REQUIRED SKILLS Network optimisation, Compliance, Telecom industry standards REQUIRED EDUCATION Bachelor's degree

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