Client Relationship Officer, Gambella, Ethiopia

Client Relationship Officer, Gambella, Ethiopia Organization: Inkomoko Country: Ethiopia Field location: Gambella Office: Inkomoko in Gambella Description ABOUT INKOMOKO Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies. Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change. We are the largest investor to refugee entrepreneurs in Africa. Inkomoko has 800+ staff in 50 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko's 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives. INKOMOKO VALUES All staff at Inkomoko are connected to a shared set of organizational values: Purpose: be solutions-oriented, produce high-quality work, and be a global leader. Achievement: push yourself to reach beyond what you previously thought possible. Improvement: be humble, engage in continuous growth through open & accurate feedback Bravery: willing to take risks, create a safe space for others, be compassionate, and inclusive. We Eat Goat: we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, Kula na sawa, On est ensemble. Inkomoko is an affirmative action/equal opportunity employer. Refugees, women, and persons who reflect the diverse communities we serve are strongly encouraged to apply. ABOUT THE OPPORTUNITY & RESPONSIBILITIES Inkomoko Ethiopia Client Relationship Officer is responsible for the items below: We are looking for a motivated and experienced Client Relationship Officer (CRO) to join our team! You will be responsible for maintaining and maintaining strong relationships with our customers. You will communicate with our customers in a professional and courteous manner, as well as resolve customer issues and complaints. The CRO will manage a portfolio of clients and ensure their needs are met in a timely and efficient manner. This includes responding to client inquiries, resolving issues, escalation and doing follow ups. Engage all of our clients on a regular basis, conduct interviews in order to identify, address any client concerns or issues and ensure customer satisfaction Develop presentations for new clients to help them understand how the Inkomoko can help them. Update clients and customers on their portfolio activity and success Develop and implement marketing strategies to grow the customer base Build a strong customer relationship management strategy to ensure customer satisfaction Manage and triage customer support ‘incidents' and escalations Maintain a perfect understanding of Inkomoko service offering to provide accurate presentations. Monitor and analyze results and Implementing changes accordingly Lead on-site customer meetings and training Use of Customer Support tools, procedures, processes, and metrics Represent Inkomoko in the local business community and at conferences or other events The CRO will work collaboratively with other members of the investment team to ensure that clients receive the best possible service and investment advice. Maintain and organize client investment files Requirements WHO WE ARE LOOKING FOR The ideal candidate will fulfill the following requirements: Minimum of a Bachelor's Degree in a related field A minimum of 4 years of experience in a client-facing role in financial institutions in Ethiopia Excellent communication skills, both verbal and written in English & Local Language Understanding of micro-businesses, loans and savings products will be an addition. Must have excellent customer service skills to provide the best possible support and service to clients. Excellent computer skills, especially with MS Excel and Word Strong interpersonal skills Strong presentation and organizational skills Ability to work well in a team environment and in a fast-paced environment Critical-thinker and problem-solver Shows perseverance, personal integrity, and critical thinking skills Competencies We are looking for someone who; Manages Diverse Relationships - Relates well to a wide variety of personalities, values differences, and communicates effectively across diverse communication styles, cultures, and backgrounds. Takes initiatives to Deliver - Thinks several months in advance, prioritizes objectives, implements reliably, and quickly identifies what will help or hinder goal accomplishment. Proficient in Technology - Uses technology effectively to work efficiently and achieve desired outcomes. Benefits WHAT YOU'LL GET This role is inside a high-growth, mission-driven social enterprise. By joining, you'll access: Meaningful work that directly contributes to sustainable livelihoods and job creation across East and Central Africa. Competitive salary, and potential Performance-based bonus Incredible company culture, with opportunities for learning and growth Diverse colleagues across the region, and policies that demonstrate commitment to equity and inclusion A dynamic and entrepreneurial team environment committed to innovation and social impact Health insurance for self and dependents Staff savings and provident fund, negotiated bank rates for long-term employees Generous annual leave, parental leave, and sabbatical options. TO APPLY If you're excited about this role, please submit your CV, and tell us why you are the right fit for this opportunity. APPLICATION DEADLINE: May 26, 2026 Inkomoko is committed to justice, diversity, equity and inclusion. As we seek to reflect the communities we

---

**

[Click the Apply button below to see the contact details]