Application Manager CRM Solutions in Bonn or Berlin Your responsibilities Your profile What we offer

Application Manager CRM Solutions | Deutsche Welthungerhilfe

Application Manager CRM Solutions

Deutsche Welthungerhilfe Bonn, Berlin National Mid level Speaks German, English

Application deadline: March 31, 2026

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Summary by Impactpool

Welthungerhilfe is seeking an Application Manager for CRM Solutions to enhance their digital transformation efforts. This role involves managing the existing CRM landscape, particularly the SAP-based tool MFPlus, and implementing the new cloud-based DynaCampaign solution. The successful candidate will coordinate between various departments and external partners to ensure efficient system integration and process optimization. This position offers a two-year contract with the potential for extension and is based in Bonn or Berlin.

Candidate Requirements:

Degree in Business Informatics, Business Administration, Marketing, or similar

1-3 years of experience in application management or CRM administration

Experience with CRM systems like DynaCampaign, MFPlus, Salesforce, or SAP

Understanding of donor management and campaign processes

Ability to translate business needs into system requirements

Proactive, analytical, and structured work approach

Fluency in English and advanced German skills (CEFR B2 or higher)

Requisition ID  14214  - Posted   -  Bonn  -  Full Time

Are you looking for a meaningful job where you can invest your skills, passion, and time in an impactful way? Do you want to work for an organization that is dynamic, goal-driven, and dedicated to making a difference? Welcome to Welthungerhilfe!

As one of Germany’s largest and most respected private organizations in development cooperation and humanitarian aid, we are committed to driving positive change. We operate  independendently from religious and political influences, ensuring that our actions are always guided by strong  ethical principles . Through embracing innovation we strive to become a data-mature, human-driven organization that continuously improves the way we work.

Our vision: "Zero Hunger on a Healthy Planet."  Join us in creating a world where everyone has access to food while ensuring a sustainable future for our planet. If you are ready to make an impact, we look forward to receiving your application! 

Application Manager CRM Solutions*  

in Bonn or Berlin 

The position is to be filled as soon as possible, with a contract duration of two years. At the end of the initial two-year contractual period, there are good prospects for conversion of the contract from a fixed-term to an open-ended employment contract. Employment location will be Bonn or Berlin, Germany.

Digital transformation is changing the way we work and collaborate. To strengthen Welthungerhilfe’s digital backbone, we are modernizing our CRM landscape — enhancing our current SAP-based solution with cloud-based platforms such as Dymatrix DynaCampaign. To support this journey, we are looking for an engaged and analytical Application Manager – CRM Solutions to join our Business Solutions team and our cross-departmental CRM project.

In this role, you will ensure the reliable operation of our existing CRM tools, notably MFPlus, while actively contributing to the implementation and further adoption of our new, cloud-based campaign management solution DynaCampaign. You will work at the intersection of marketing, finance, IT, and external service providers — helping us build efficient, integrated, and sustainable systems that support Welthungerhilfe’s mission to end global hunger.

Your responsibilities

You take responsibility for the administration, operation, and continuous optimization of our current CRM landscape, with focus on our current SAP-based tool MFPlus

You coordinate system maintenance, user management, and data quality, and ensure stable interfaces with SAP ECC and other connected systems

You analyze CRM-related business processes (donor management, campaign management, relationship management) and consult stakeholders on improving efficiency and system integration

You drive the rollout and adoption of Dymatrix DynaCampaign in our CRM projects as an application expert. Together with our Domain Data Owner and Process Owner Marketing, you identify optimization opportunities, streamline end-to-end processes, and reduce manual work through automation

You act as a link between business users, the project team,  and external partners to ensure seamless system integration and process consistency

You coordinate external service providers and monitor service quality and system performance

You document system changes, create user guides, and prepare or conduct training sessions for key users and end users

After the introduction of new CRM components, such as DynaCampaign and Inxmail, you take over their operational responsibility and drive ongoing optimization, user adoption, and process automation

Your profile

You have a degree in Business Informatics, Business Administration, Marketing or a comparable qualification

You have 1–3 years of professional experience in application management, CRM administration, or process support, ideally in a non-profit or service-oriented environment

You bring experience with CRM or campaign management systems such as Dynacampaign, MFPlus, Salesforce, or SAP

Good understanding of donor management, fundraising, or campaign management processes is an advantage

You have the ability to translate business needs into system requirements and communicate effectively with both business and technical stakeholders

You are proactive, analytical, and structured in your work and enjoy coordinating between departments and external partners

You recognize the growing value of data in your field and strive to make evidence-based decisions

You are motivated to grow your CRM expertise, especially in DynaCamapaign, and are driven to become a subject expert for our legacy system MFPlus

Fluency in English (spoken and written) and advanced German skills (CEFR level B2 or higher) are required

What we offer

Fair Compensation: A fair and equal remuneration based on a transparent salary scale.

Work-Life Balance: Enjoy flexible working arrangements to support a balanced lifestyle.

Modern & Agile Work Environment: Be part of a forward thinking organization that fully embraces digitalization and innovation across all areas.

Personal & Professional Growth: Access diverse learning and development opportunities to advance your career.

Team: Join our dedicated and diverse teams, where passion, expertise, and joy come together to create a better world. 

In addition, Welthungerhilfe offers numerous other benefits, which are listed under Our benefits .

   

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