FMS Product Officer | Job in Rwanda

FMS Product Officer 1. About Ecofleet Solutions Ltd. Ecofleet Solutions Ltd is a government-owned company mandated to transform and modernize public transport service delivery in the City of Kigali. Its mission is to enhance efficiency, reliability, and accessibility of the transport system through data-driven planning, route optimization, fleet management, and close coordination with stakeholders. By setting and enforcing service standards, Ecofleet ensures that Kigali’s growing population has access to safe, reliable, and commuter-friendly transport services. The company plays a strategic role in managing the city’s bus fleet, including planning renewals to maintain a modern and efficient system, while embracing green mobility solutions such as electric buses to align with Rwanda’s climate goals. Technology underpins Ecofleet’s operations through intelligent transport systems (ITS), GPS tracking, digital performance dashboards, and automated inspections that improve transparency and responsiveness. In addition, Ecofleet oversees shared transport infrastructure—depots, terminals, and bus stops—and manages a unified digital fare collection system that promotes cashless payments, standardizes fares, and ensures accountability. Together, these efforts position Ecofleet as a central driver of Kigali’s sustainable, smart, and integrated public transport future. 2. Purpose for Recruiting Ecofleet Solutions Ltd is seeking competent, self-motivated, and results-oriented individuals to join its team across various departments and roles. A skilled and solution-driven workforce is essential to supporting Ecofleet’s vision of delivering efficient, reliable, and commuter-friendly public transport services in Kigali. By fostering talent that aligns with innovation, operational excellence, and sustainability, Ecofleet ensures its services remain responsive, resilient, and future-ready. 3. Required Staff Job Title: FMS Product Officer (1) Reports To: Chief Digital & Experience Officer (CDXO) Department: Digital & Experience Location: Kigali, Rwanda Job Type: Full-time 1. Role Summary The FMS Product Officer is responsible for the development, optimization, and performance of Ecofleet’s Fleet Management System (FMS) and related digital platforms. Reporting to the CDXO, the role ensures that fleet technology solutions (GPS, telemetry, dispatch, and analytics systems) effectively support operational efficiency, safety, and customer experience. The Officer acts as the bridge between operations, technology teams, and leadership, translating business needs into digital solutions while ensuring system reliability, usability, and data-driven decision-making. 2. Scope of the Role Manage and continuously improve the Fleet Management System (FMS) and related digital tools. Align FMS capabilities with operational, financial, and customer experience objectives. Define product requirements and oversee system enhancements and integrations. Ensure availability, accuracy, and usability of fleet data for decision-making. Support rollout of digital solutions across depots, terminals, and fleet operations. Drive adoption of FMS tools among operational teams and stakeholders. 3. Key Responsibilities Own the FMS product lifecycle: requirements gathering, development, testing, deployment, and improvement. Translate operational needs (routing, scheduling, maintenance, driver behavior) into system features and enhancements. Work with vendors, developers, and internal IT teams to implement and maintain FMS solutions. Monitor system performance, uptime, and data accuracy (GPS tracking, telemetry, fuel/energy usage, vehicle health). Develop dashboards and reports to support operations, finance, and executive decision-making. Ensure integration of FMS with other systems (finance systems, ticketing, customer platforms, charging infrastructure). Support digital rollout initiatives including driver apps, dispatch tools, and control room systems. Train and support users (operations teams, dispatchers, fleet managers) on FMS tools and best practices. Identify system gaps and propose enhancements to improve efficiency, safety, and service delivery. Ensure data governance, security, and compliance with internal and external requirements. 4. Indicators of Success High system uptime and reliability of FMS platforms. Accurate, real-time fleet visibility and reporting. Increased operational efficiency through system-driven insights (routing, utilization, maintenance). Strong user adoption and satisfaction across operational teams. Seamless integration between FMS and other digital systems. Data-driven decision-making enabled at operational and executive levels. 5. Working Relationships Internal CDXO: Strategic direction, digital transformation priorities, and product oversight COO: Operational requirements, fleet performance, dispatch, and depot coordination CFO: Cost tracking, fuel/energy efficiency, and financial data integration CSEO: Sustainability metrics (emissions, energy usage, e-mobility performance) IT/Digital Teams: System development, integrations, and technical support Operations Teams: Daily system users (dispatchers, drivers, fleet managers) External FMS software providers and technology vendors GPS/telematics hardware providers Consultants and system integration partners 6. Core Competencies & Skills Strong product management and system thinking capability Understanding of fleet management systems, GPS, and telemetry Data analysis and dashboarding skills (Excel, Power BI, or similar tools) Ability to translate business needs into technical requirements Stakeholder management and cross-functional coordination Problem-solving mindset with attention to detail Basic understanding of system integrations and APIs (preferred) 7. Values & Cultural Fit Commitment to digital innovation in sustainable mobility Accountability and ownership of systems and outcomes Collaborative approach across technical and operational teams Continuous improvement and user-focused mindset Integrity in data management and system use 8. Qualifications & Experience Minimum: Bachelor’s degree in information systems, Computer Science, Engineering, or related field 3–5 years’ experience in product management, fleet systems, or digital operations Preferred: Experience with fleet management systems, transport operations, or logistics platforms Experience working with GPS/telematics systems and real-time data platforms Certification in Product Management, Agile, or related methodologies Experience in system integrations and working with vendors Strong skills in data tools and visualization platforms

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