Manager - Digital Financial Services (DFS)

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Manager - Digital Financial Services (DFS)

JOB SUMMARY

Company BRAC Ghana Sa...

GH¢

Education Bachelor̵... Experience 5 years Job Expires May 18, 2026 Contact

...

 

Company Profile

BRAC Ghana Savings and Loans Ltd (BGSL) is a socially responsible for-profit organization, engaging people, especially women in sustainable economic and income-generating activities Ghana. Our mission is to provide a range of financial services responsibly to people at the bottom of the pyramid. BGSL particularly focuses on women living in rural and hard to reach areas to create self-employment opportunities, build financial resilience, and harness women’s entrepreneurial spirit by empowering them economically.

Job Description

Duty Station : Accra

PURPOSE

The role will focus on driving the implementation of BGSL’s digital strategies that aim to increase outreach, deliver superior customer experience, increase organizational efficiency, and find the right balance between tech and touch for clients.

The role will drive innovation and coordinate the digitalization of BRAC Ghana’s field operations, the implementation of digital delivery channels and the development and delivery of innovative DFS appropriate for BRAC Ghana customers

 

MAJOR RESPONSIBILITIES

DFS Strategy and Innovation:

DFS Manager will work closely with BGSL management to provide strategic input and thought leadership on the use of DFS to better meet the needs and improve the livelihoods of BRAC Ghana's existing and target customers especially women and youth;

Conduct market assessments to inform the refinement of DFS strategy and development of market-led and innovative technology-enabled financial solutions that meet the needs of BRAC Ghana’s existing and target customers;

Digital Processes, Channels and Products: 

DFS Manager will design, test, refine and implement DFS projects at BRAC Ghana Savings and Loans Ltd. S/he will develop and implement DFS project-specific pilot and scale-up plans and activities including customer needs analysis, business requirements analysis, detailed project implementation planning, reporting, and change management to maximize the impact of DFS projects on business and customers.

Develop detailed functional requirements for DFS tools and applications and coordinate the different functions/departments to implement DFS and work with the teams to adapt their processes and products accordingly. 

Cooperate with BI MF digital transformation, IT, operations, and other relevant teams in the implementation of BRAC Ghana’s DFS strategies and action plans

Develop and manage relationships with third parties such as digital solutions suppliers, FinTech’s, developers etc.

Market and Ecosystem Intelligence

Keep an active watch on digital technologies available in the market that may improve the quality and efficiency of BRAC Ghana field operations, and product and service delivery.

Work with other enabling stakeholders, such as regulators, universities, governments, think tanks, BRAC’s fundraising teams, and others to innovate and maximize DFS for impact.

Safeguarding responsibilities: 

Establish a safeguarding culture across the Institution by implementing the safeguarding policy. Act as a key source of support, guidance and expertise on safeguarding for establishing a safe working environment.

Responsible to ensure team members are appropriately trained, supported and have access to resources regarding issues that are identified and actioned in accordance with the safeguarding policy and procedure.

Follow the safeguarding reporting procedure in case any reportable incident takes place, encourage others to do so.

Required Skills or Experience

SPECIFIC EDUCATIONAL QUALIFICATION

Degree: Master’s or Bachelor’s in Business / Finance / Economics, Statistics, ICT, Engineering, related field

Concentration / Major: Business / Finance / Economics, Statistics, ICT, Engineering, related field

EXPERIENCE (Including sector/industry)

Minimum 5 years of experience in risk management or in a related field

Experience of working in financial services industry is a plus. 

Prior experience working with similar multi-faceted organizations is a plus.

KNOWLEDGE, SKILLS & COMPETENCIES

In-depth understanding of the key drivers in a digital product/emerging technology business.

Experience in digital project management.

Strong written and verbal communication skills, and the ability to translate complex technological implementation language to non-technical people. 

Excellent attention to detail and experience in managing multiple projects 

Drive, flexibility, resilience, and the ability to work under pressure 

Fluency in English required (spoken, reading, and written)

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