CDI17 days ago

CALL CENTRE AGENT

JobPilot

Accra (Ghana)

Job Description

CALL CENTRE AGENT

Vacancies In Ghana

Job Details

CALL CENTRE AGENT

A reputable company

Ghana

Full Time

Apply Now

We are expanding our Customer Experience team and we are looking for a confident, professional, and customer-focused Call Centre Agent who can start immediately. This role involves handling both inbound and outbound calls across multiple client projects. A key responsibility includes professional payment follow-ups and collections with insurance agents, alongside supporting other customer service and engagement campaigns. If you are proactive, confident in handling payment conversations, and ready to hit the ground running, this opportunity is for you.

Key Responsibilities 1.Handle inbound and outbound calls across assigned projects 2.Conduct professional payment follow-ups with insurance agents 3.Respond to customer inquiries via phone and email 4.Provide accurate product and service information 5.Resolve complaints and escalate complex issues when necessary 6.Maintain detailed and accurate call records 7.Follow up to ensure complete resolution and customer satisfaction 8.Meet performance and quality KPIs 9.Support additional campaigns and engagement initiatives as assigned

Requirements 1.Strong customer service and customer support skills 2.Previous call centre experience is an advantage 3.Undergraduate, Diploma, HND, or equivalent qualification 4.Confidence and professionalism in payment and collections conversations 5.Excellent interpersonal and communication skills 6.Ability to manage payment discussions tactfully and persuasively 7.Proficiency in CRM systems and computer tools 8.Strong emotional intelligence and problem-solving skills 9.Ability to multitask and work under pressure 10.Must reside in Tse Addo or nearby areas 11.Must have a working laptop and reliable MiFi/WiFi (mandatory) 12.Must be available to start immediately

Salary

Competitive

Monthly based

Location

Accra, Greater Accra Region, Ghana

Job Overview

Job Posted:

1 week ago

Job Expire:

2w 5d

Job Type

Full Time

Job Role

Education

Diploma

Experience

2- 3 Years

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Location

Accra, Greater Accra Region, Ghana

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Job: Job Title

Job Details

Country : Ghana
City : Greater Accra Region, Ghana
Contract Type : CDI

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CALL CENTRE AGENT

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