Customer Support Supervisor

Customer Support Supervisor
AFRIASIA GHANA LIMITED

## 🎯 Responsabilités
We are recruiting  Customer Support Supervisors. Responsibilities Direct reporting of Customer Service Associates. Responsible for staffing, scheduling, recruiting, interviewing, hiring and new employee orientation of his/her role. Responsible for employee development and performance management. Responsible for chat/email evaluation, resolution and follow up. Ensure implementation of new hire and continuing education programs. Report and analyze data necessary to monitor team efficiency. Provide timely, consistent and constructive feedback to agents and QA Analyst regarding performance towards goals. Develop, implement and maintain policies and procedures to ensure quality customer service. Liaison between customer support and other departments for shared ideas and processes regarding quality customer service, product innovations and promotions. Provide effective feedback to the Management regarding process flow and interdepartmental concerns when necessary. General support for all members of the Customer Support team. Perform other duties as assigned.
Ghana : Greater Accra
2021-01-02
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