Customer Service Manager I at Dangote Industries Limited

📌 ### 📌 ### 📌 ### 📌 Customer Service Manager I at Dangote Industries Limited ⏲ Mar 20, 2026, 5:28 PM ⋕ View all Customer Service jobs Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa. We are recruiting to fill the position below: Job Title: Customer Service Manager I Location: Dangote Cement I Coast Job Description Manage customer relations by ensuring consistent quality in service delivery, customer satisfaction and, ultimately, customer loyalty. Key Activities and Responsibilities Develop and lead the implementation of customer relations programmes or initiatives, including through operations with approved call centres. Develop dashboards and conduct periodic monitoring to ensure that customer relationship objectives are being met. Coordinate the provision of information on customer concerns to area managers in the relevant areas and follow up to ensure resolution and customer satisfaction. Obtain qualitative and quantitative studies from specialist firms when necessary to improve Dangote Cement Senegal's customer service delivery. Establish an effective system to ensure the prompt resolution of customer complaints or enquiries. Liaise with area managers to obtain and provide customer information. Conduct periodic customer surveys and communicate the results to the sales team and management. Perform any other tasks assigned as deemed necessary by the Sales Department. Key Requirements Qualifications and Professional Experience: Bachelor's Degree or equivalent in Marketing, Social Sciences or a similar discipline. Postgraduate degree Certification in customer management would be an added advantage Minimum of seven (7) years' experience, including at least two (2) years in a managerial position. Skills and Competencies: A thorough understanding of trends, challenges, opportunities, regulations and legislation relating to the cement manufacturing industry. Strong negotiation and relationship management skills. Very good communication, presentation and facilitation skills. Strong customer focus. High sense of responsibility. In-depth knowledge of Dangote's product and service offering. Thorough knowledge of customer relationship concepts, techniques and methodologies. Thorough knowledge of market/customer segmentation methodologies. Very good leadership and people management skills. How to Apply Interested and qualified candidates should: Click here to apply View all Jobs in Nigeria Customer Service Manager job vacancies in Nigeria You may need.. Customer Service Manager CV Sample Customer Service Manager Cover Letter Sample Customer Service Manager Interview Questions and Answers Customer Service Manager Salary in Nigeria You may also be interested in.. Front Desk Officer at Lington and Bernie Consulting Limited Front Desk Officer at Integrated Warehousing Services Limited Receptionist / Front Desk Administrator at Marconi.NG EPC Limited Call Centre Agent at Belton Global Limited Front Desk / Receptionist (Female) at Starnet Innovations Limited Customer Experience Representative at Oriki Group 100 Scholarships for 100 incredible Women Customer Services Officer at Berit Service Limited Receptionist at Ocean Lord Limited Customer Service Representative at Licocece - Revenstrat Integrated Services Popular Jobs IT / Support Officer at Fastspeed Business Solutions Limited Sahara Group Graduate Management Programmes 2026 Rand Merchant Bank (RMB) Graduate Trainee Programme 2026 Vacancies at Skyway Aviation Handling Company Plc Ongoing Recruitment in a Leading and Major Nigerian Exploration & Production (ESP) Company Recruitment at the Nigerian Content Development and Monitoring Board (NCDMB) Recruitment at the National Environmental Standards and Regulations Enforcement Agency (NESREA) Vendor Management Officer at Nestoil Limited Store and Inventory Officer at Excel and Grace Consulting Site Technician at Fasterkey Engineering Nigeria Limited