Customer Service Officer at Brit Property Nigeria

Customer Service Officer at Brit Property Nigeria April, 2026 | MyJobMag

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Customer Service Officer at Brit Property Nigeria

View Jobs in Real Estate /

View Jobs at Brit Property Nigeria

Posted: Apr 22, 2026

Deadline: Not specified

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Brit Cleanway Property, a subsidiary of Brit Properties Nigeria Limited, is a full service real estate and property management company specializing in managing residential and commercial properties. Our realtors are committed to promoting your property

Read more about this company  

Customer Service Officer

Job Type Full Time

Qualification BA/BSc/HND

Experience

Location Lagos

Job Field Customer Care, Success and Service  

Description

Customer Support:

Daily Task:

Respond to customer inquiries via phone, email, and in-person.

Provide accurate information on property listings, pricing, and services.

Key Output:

Timely responses to customer inquiries and accurate information delivery leading to improved customer satisfaction.

Complaint Handling:

Daily Task:

Receive, manage, and resolve customer complaints.

Escalate unresolved issues where necessary and follow up with clients.

Key Output:

Quick resolution of complaints and reduced escalation rate.

Client Onboarding & Relationship Management:

Daily Task:

Assist new clients with onboarding processes and maintain strong relationships with existing clients.

Key Output:

Smooth onboarding experience and improved customer retention.

CRM & Database Management

Daily Task:

Update and maintain accurate customer records, including interactions, feedback, and inquiries.

Key Output:

Up-to-date and accurate customer database.

Internal Coordination:

Daily Task:

Liaise with sales, legal, and property teams to resolve customer issues.

Key Output:

Faster issue resolution through effective collaboration.

Documentation:

Daily Task:

Maintain proper documentation of customer interactions, contracts, and correspondence.

Key Output:

Well-organized and accessible customer records.

Sales Support:

Daily Task:

Support the sales team by explaining offerings, assisting with documentation, and guiding customers.

Key Output:

Improved lead conversion and customer understanding of services.

Weekly Tasks and Output

Customer Follow-up:

Weekly Task: Follow up with customers on previous inquiries, complaints, and onboarding progress.

Key Output:

Improved customer satisfaction and retention.

Reporting

Weekly Task: Prepare and submit weekly reports on customer interactions, complaints, and feedback.

Key Output:

Accurate and timely reports for management decision-making.

Customer Feedback Collection

Weekly Task: Conduct customer satisfaction surveys and gather feedback.

Key Output:

Valuable customer insights for service improvement.

(Primary Duties & Responsibilities) and Key Performance Indicators

Cross-Departmental Meetings:

Weekly Task: Engage with internal teams to discuss recurring issues and improve service delivery.

Key Output:

Better alignment and improved customer experience.

Process Improvement

Weekly Task: Identify service gaps and recommend improvements based on feedback and trends.

Key Output: 

Enhanced service processes and customer experience.

Sales Contribution Tracking:

Weekly Task: Track personal contribution to lead conversion and sales support activities.

Key Output:

Increased contribution to sales targets.

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Method of Application

Interested and qualified candidates should send their CV to:   using the job title as the subject of the mail.

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