SALES ADMINISTRATIVE OFFICER

### 📌 Résumé de l'offre SALES ADMINISTRATIVE OFFICER at JobPilot in Greater Accra Region, Ghana. View the details for more information. **Détails clés :** - 💼 **Contrat** : Non spécifié - 📍 **Localisation** : Greater Accra Region, Ghana - 🎓 **Niveau** : Selon profil - 🛠️ **Compétences** : marketing, excel, Marketing, sales, Excel, ai, Management, Word, finance, Communication, Finance, data --- Duties/Responsibilities - Order Management: Process sales orders, verify pricing and availability, coordinate order confirmations, and follow up on delivery schedules. - Customer Support: Respond to customer inquiries via phone, email, and chat; resolve routine issues, escalate complex cases to sales or technical teams. - Sales Administration: Prepare quotes, invoices, contracts, and sales reports, maintain accurate records in CRM and shared drives. - SAP Maintenance: Enter and update customer data, track leads and opportunities, log interactions, and generate SAP‑based reports for the sales team. - Coordination: Liaise with logistics, finance, and product teams to ensure timely and accurate billing. - Performance Tracking: Monitor order status, returns, and customer satisfaction metrics; support sales forecasting and pipeline hygiene. - Process Improvement: Identify recurring issues and propose improvements to workflows, templates, and customer communications. - Compliance: Ensure documentation and processes comply with company policies and regulatory requirements. Skills/Experience - Education: Bachelor’s degree or equivalent in Business Administration, Sales, Marketing or related field; relevant vocational qualification acceptable. - Experience: 2+ years in sales support, customer service, or administrative roles; experience with B2B sales is an advantage. - Technical Skills: Familiar with SAP systems, MS Office (Excel, Word, Outlook).  Core Competencies - Communication: Clear, professional verbal and written communication. - Customer Focus: Empathetic, solution‑oriented approach to customer needs. - Organization: Strong attention to detail and ability to manage multiple tasks and deadlines. - Problem Solving: Able to diagnose issues quickly and coordinate effective resolutions. - Teamwork: Collaborative mindset; comfortable working across departments. - Numeracy: Comfortable handling pricing, discounts, and basic sales calculations. - Adaptability: Able to work in a fast‑paced, changing environment.  Our Values - Passion to Win - Agility - Courage and Resilience - Collaboration