OPERATIONS MANAGER

JOB ADVERTISEMENT : Operations Manager - SUN KING CAMEROON Douala Operations Manager – CameroonJob Location: Douala.About the role:Sun King is looking for an Operations Manager – Cameroon who will take full ownership of end-to-end operational delivery in the country. He/She will supervise importation, customs clearance, warehousing, inventory management, fulfillment, aftersales, and logistics optimization, ensuring operational excellence in line with Cameroonian legislation and business targets. He/She will be accountable for strategic planning, execution, and continuous improvement across all operational touchpoints, while navigating the unique logistics, regulatory, and market setbacks of Cameroon. This is a senior management role requiring strong executive mindset, cross-functional interactions and hands-on problem-solving.What you would be expected to doStrategic Operations Management-Develop, implement, and oversee the country’s operations strategy, aligning with the company’s global targets.-Drive efficiency, cost optimization, and operational scalability across all functions.-Anticipate and proactively address logistics and supply chain risks in the Cameroonian market.Imports, Customs & Compliance-Supervise end-to-end product importation processes, including customs clearance, duty exemptions, and regulatory approvals.- Maintain strong working relationships with customs, port authorities, brokers, and government agencies.- Ensure 100% compliance with Cameroon’s import/export laws and energy-related regulations.Procurement & Vendor Management-Pilot procurement planning to ensure timely availability of products and operational materials.-Negotiate with suppliers and transporters for best pricing and service contracts.-Monitor supplier performance, ensuring adherence to quality, timelines, and compliance standards.Warehousing & Inventory Control- Oversee multi-location warehouse operations ensuring correct handling, security, and stock rotation.- Implement robust inventory controls to prevent losses, minimize overstocking, and ensure accurate reporting.- Monitor field stock movement to reduce shrinkage and optimize availability.Fulfillment & Last-Mile Delivery-Manage and optimize order processing, picking, packing, and dispatch to retail points and field agents.-Design cost-effective last-mile delivery routes for urban, peri-urban, and rural regions.Pilot the deployment of logistics technology solutions to improve delivery performance.Aftersales & Reverse Logistics-Assist after-sales operations, including product returns, warranty claims, and repairs.- Implement efficient reverse logistics processes to manage faulty stock and warranty claims.Systems, Reporting & Process Improvement-Ensure ERP/SAP S4HANA accuracy for all operational transactions.-Produce high-quality operational performance reports (inventory levels, delivery times, cost KPIs).-Pilot process improvement initiatives for efficiency gains and cost reduction.-Identify and implement ERP/SAP process improvements to enhance accuracy and efficiency.Stakeholder & Vendor Coordination-Negotiate and manage contracts with logistics providers, warehouse operators, and service vendors.-Interact closely with Sales, Finance, and Customer Service to align operational delivery with commercial goals.You might be a str HOW TO APPLY ?All applications must be submitted ONLINE at : https://sunking.pinpointhq.com/en#js-careers-jobs-block