Marketing & Customer Experience Lead | Job in Rwanda
Marketing & Customer Experience Lead Job Vacancy: Marketing & Customer Experience Lead Location: Ishyo Foods Ltd Administration Offices. Department: Sales & Marketing Reports To: Sales & Marketing Manager Employment Type : Full-time About Us ISHYO FOODS Ltd is a Rwanda‑based food processing company specializing in premium jams and fruit‑flavored yogurts. We use fresh, locally sourced ingredients and support smallholder farmers across the country. Role Purpose The Marketing & Customer Experience Lead will drive marketing strategy, brand growth, customer engagement, and service excellence across all touchpoints. Key Responsibilities - Develop and implement integrated marketing strategies. - Lead digital campaigns including social media, Meta Ads and Google Ads. - Oversee branding, content creation, and visual visibility. - Conduct market research and competitor analysis. - Manage retailer, distributor, and customer relationships. - Collect, analyze, and act on customer feedback. - Execute sampling programs, in‑store promotions, and community activations. - Track campaign performance and prepare reports. - Support sales with promotional materials and product positioning. - Lead and mentor marketing and CX team members. Required Qualifications - Bachelor’s degree in marketing, Mass Communication, Public Relations, Journalism, Business Administration, Economics, or related fields. - 3–5 years’ experience in marketing, customer experience, or brand management. - Experience with CRM systems (Odoo CRM, Zoho CRM, etc.). Required Skills - Ability to create and execute campaigns for FMCG products. - Strong understanding of consumer behavior and branding. - Digital marketing and social media skills. - Excellent communication and conflict‑resolution abilities. - Ability to analyze customer data, market trends, and sales reports. - Strong relationship‑building skills with retailers and distributors. How to Apply Send your Motivation Letter, CV, and Academic Qualifications to: Email: ishyofoods@gmail.com CC: finance@ishyofoods.rw, sales@ishyofoods.rw Deadline: 27/03/2026 Only shortlisted candidates will be contacted. Attachment attachment_file_28d744c4882eb321e9a1 Apply Click on the APPLY button to send your application documents: Your application will be sent to the employer immediately (Allowed formats: .doc .pdf .txt .docx) A confirmation email will be sent to you few minutes afterwards You can request any documents archived from our website (ex: a job description, a CV, a cover letter...) Please bear in mind that you should never be requested to pay to get interviews, or to pass extra certifications etc... Get in touch Job in Rwanda - (J.I.R Ltd) KG 611 St #10 Gishushu P.O. Box 4062 Kigali, RWANDA (+250) 788 300 952 info@jobinrwanda.com Our services Advertisement Shortlisting Recruitment Marketing Labour Market Data Jobs elsewhere jobinuganda.com jobintanzania.com jobinkenya.com jobinburundi.com jobincamer.com jobenrdc.com Copyright 2025 Job in Rwanda - Site owner. All Rights Reserved. Terms of Use | Privacy Policy | Site administration