Service Coordinator Rwanda | Job in Rwanda

### 📌 Résumé de l'offre Service Coordinator Rwanda | Job in Rwanda at Non precisé in Kigali. View the details for more information. **Détails clés :** - 💼 **Contrat** : Non spécifié - 📍 **Localisation** : Kigali - 🎓 **Niveau** : Selon profil - 🛠️ **Compétences** : hr, ai, excel, marketing, Marketing, Management, Communication, data --- Service Coordinator Rwanda Service Coordinator Rwanda About GOAL 3 GOAL 3 is an organization consisting of a foundation and social enterprise committed to improving healthcare in low-resource settings. Through our IMPALA ward-wide patient monitoring and decision support system, we empower health workers with tools that enable early detection and better decision-making, reducing child mortality by up to 54%. To support our growing activities, we are looking for a structured and motivated Service Coordinator in Rwanda. Job Summary As a service coordinator, you are responsible for managing and providing services to new and existing hospitals, such as implementation, training, technical installation, support visits, troubleshooting, and sharing feedback for service improvements. You will work closely with hospital staff and the GOAL 3 team to ensure successful adoption and use of the IMPALA system at the hospital level under the guidance of the Country Manager and service operations team. Key Responsibilities Lead the implementation of the IMPALA system and perform its technical installation in hospitals across Rwanda using the GOAL 3 service approach. Arrange the planning, logistics, and execution of implementation activities at the hospital site. Serve as a primary point of contact for hospital staff during the implementation phase and ensure sustainability after implementation by providing online/on-site service and troubleshooting for the IMPALA system. Support clinical training activities for hospital staff on the use of the IMPALA system. Support in stakeholder management by attending relevant meetings with MoH, NGO’s and funders. Work closely with the GOAL 3 global team for financial reporting, compliance, and adherence to implementation activities; planning and monitoring; risk management Collect feedback from end-users and report back to the international team to identify areas for improvement in the implementation process and service delivery. Help make GOAL 3 a success in Rwanda through being open, honest, and critical of what and how we do things. Qualifications A Bachelor's degree in a technical relevant domain (e.g., Biomedical Engineering, Health Technology Management, Project/Operations Management (healthcare focus), or a clinical degree with technical affinity. A minimum of 3 years of work experience, in or around hospital settings, like coordinating hospital device/IT implementations or service operations within healthcare/MedTech. Demonstrated experience with project management and coordination with multiple external partners. Experience with implementation of quality improvement activities or training is a plus. Stakeholder management: Worked with hospital leadership/clinical staff/biomeds and at least one of: MOH/RBC/RMS/RSOG/NGOs. Excellent interpersonal and communication skills. Writing clearly, accurately & concisely. Strong reporting and documenting skills, able to work with different IT packages and online work environments Communication and Influencing Skills – Strong written and verbal communication skills – able to listen, analyse, present, consult, negotiate with confidence, and obtain stakeholder engagement. Employment Terms The gross salary for this position will be evaluated based on the experience of the applicants, but will be in a range between 750k and 1,5m RWF gross. Apply Click on the APPLY button to send your application documents: Your application will be sent to the employer immediately (Allowed formats: .doc .pdf .txt .docx) A confirmation email will be sent to you few minutes afterwards You can request any documents archived from our website (ex: a job description, a CV, a cover letter...) Please bear in mind that you should never be requested to pay to get interviews, or to pass extra certifications etc... Get in touch Job in Rwanda - (J.I.R Ltd) KG 611 St #10 Gishushu P.O. Box 4062 Kigali, RWANDA (+250) 788 300 952 info@jobinrwanda.com Our services Advertisement Shortlisting Recruitment Marketing Labour Market Data Jobs elsewhere jobinuganda.com jobintanzania.com jobinkenya.com jobinburundi.com jobincamer.com jobenrdc.com Copyright 2025 Job in Rwanda - Site owner. All Rights Reserved. Terms of Use | Privacy Policy | Site administration