CDIabout 1 month ago

CUSTOMER SUPPORT REPRESENTATIVE

JobPilot
Greater Accra Region, Accra (Ghana)

Job Description

CUSTOMER SUPPORT REPRESENTATIVE

  • Vacancies In Ghana

Job Details

Job Details

CUSTOMER SUPPORT REPRESENTATIVE

A reputable company

Ghana

Full Time

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JOB SUMMARY

Under the supervision of the Branch Manager, the Customer Support Representative is responsible for meeting the parts sales objectives set by the company in Accra and surrounding areas.

RESPONSIBILITIES

Assist customers in achieving lower operating costs by recommending appropriate service product options. Build relationships with key decision makers and promote all available products offered by SMT(Volvo). Primary liaison between customer and SMT(Volvo), in all areas related to product support. Coordinate and communicate with the customer, service department, and parts department to ensure exceptional level of service. Generate and develop new business to meet business goals. Provide customer training on unit operation and maintenance needs. Promote, develop and sell maintenance contracts. Provide parts and service quotes to customers. Coordinate service repairs and parts deliveries. Create and maintain profiles on all major parts and service competitors. Report on lost parts and service sales. Meet targets for sales, profits, units and close deals. Keep updated machine population in assigned territory. Maintain customer accounts using Customer Relationship Management (CRM). Answer customer calls during and after normal business hours, including evenings and weekends, as needed. Follow up to ensure customer satisfaction. Perform all other related duties as assigned.

REQUIREMENTS

Higher Education in Engineering. Minimum 3–4 years’ experience in parts sales, and customer support, preferably within the automotive sector. MS Office expertise.

Salary

Competitive

Monthly based

Location

Accra, Greater Accra Region, Ghana

Job Overview

Job Posted:

2 weeks ago

Job Expire:

1w 6d

Job Type

Full Time

Job Role

Education

HND

Experience

3 - 5 Years

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1

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Location

Accra, Greater Accra Region, Ghana

Job: Job Title

Job Details

  • Country : Ghana

  • City : Greater Accra Region, Ghana

  • Contract Type : CDI

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