Customer Service- Yaba, Lagos

Customer Service- Yaba, Lagos
VITALVIDA
We are looking for a  Customer Service. This role is for disciplined, hardworking, and proactive individuals who will attend to customers, close sales, and help the company succeed. You will be doing more than just your job description because that is how startups work. Responsibilities: Customer Engagement: Answer customers' questions via WhatsApp, Instagram, and phone calls in a polite and professional way. Help customers place their orders and ensure their satisfaction. Follow up on orders until they are successfully delivered. Proactively resolve issues arising from Delivery Agents and Customers. Sales and Order Management: Record customer orders in the CRM system accurately. Negotiate rates with logistics service providers. Determine the best delivery agent for each delivery. Manage delivery agents to ensure efficient processing and dispatch of orders. Oversee the flow of customer orders from initiation to delivery. Record calls with customers for quality assurance. Assign orders to delivery agents on WhatsApp and track progress until delivery. Meet or exceed sales targets by identifying and closing opportunities. Beyond Your Job Description: Step in to help other team members whenever needed. Take initiative to solve problems, even if it’s not “your job.” Look for ways to improve processes for the...
Nigeria : Abeokuta- Ogun Abia Abuja Adamawa Akwa Ibom Anambra Bauchi Bayelsa Benin City- Edo Benue Cross River Ebonyi Ekiti Enugu Gombe Ibadan- Oyo Imo International Jigawa Kaduna Kano Katsina Kebbi Kogi Kwara Lagos Maiduguri- Borno Nasarawa Niger Ondo Osun Plateau Port Harcourt- Rivers Sokoto Taraba Warri- Delta Yobe Zamfara
2025-04-04
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