Senior Student Relations Specialist

Senior Student Relations Specialist | Job Mail

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Senior Student Relations Specialist

Manpower Group

Wednesday, 13 May 2026

5

Professions - Education/Training

Midrand

FULL TIME

Job Specification

Company

Reference Number CPT003388/KM

Job Summary

Key Responsibilities Student Registration & Academic Progression Counselling Facilitate in-depth consultations with students requiring changes to their registration contracts (within semesters, between semesters, or across academic years). Interpret and advise on complex curriculum scenarios, including phase-in and phase-out structures, in collaboration with the Admissions Centre. Support and co-ordinate campus Retention Projects alongside Academic Operations leadership. Active Student Engagement & Support Deliver academic orientation programmes for new and returning students, including programme structures, academic policies, and the academic calendar. Manage and communicate student-related policy updates and amendments. Conduct programme information sessions, class visits, and student engagement initiatives to address concerns and reinforce academic procedures. Facilitate ongoing communication campaigns via email to ensure consistent awareness of policies and processes. Provide guidance on assignment submission processes, including the correct use of anti-plagiarism tools. Student Query Resolution Resolve complex student queries across multiple channels within agreed Service Level Agreements. Ensure accurate and detailed capturing of all student interactions on the academic system. Generate and issue official academic letters and documentation upon request. Manage escalated and unresolved queries from The Student HUB, referring to senior leadership where required. Support the administration and roll-out of student satisfaction and customer-related surveys. Cross-Departmental Liaison Engage with academic and administrative departments to remain informed of changes impacting student processes. Facilitate seamless resolution of student queries that require interdepartmental collaboration. Team Support, Administration & Compliance Ensure consistent and accurate student notes and records are maintained on academic systems. Maintain advanced knowledge of programmes, products, and institutional policies. Identify recurring query trends and proactively escalate insights to senior management. Support, guide, and mentor Customer Relations Centre team members to drive service excellence. Ensure full compliance with POPIA and relevant institutional governance requirements. Collaborate closely with the broader Academic Operations team to support operational efficiency. Minimum Requirements Relevant tertiary qualification. Proven experience in customer relations, student administration, or academic operations within a higher education environment. Strong knowledge of academic policies, registration processes, and student lifecycle management. Excellent communication, problem-solving, and stakeholder engagement skills. Demonstrated ability to manage complex queries and support team operations. High level of professionalism, discretion, and compliance awareness (POPIA). Ideal Candidate Profile Student-centric with a strong service orientation. Confident in handling sensitive and complex student matters. Detail-driven with strong administrative and system skills. Comfortable working in a fast-paced, high-volume academic environment. Able to support leadership and contribute to continuous process improvement. Please note that only suitable candidates will be

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