CDIabout 2 months ago

Auto Finance – Collections – Management Trainee-English – On-site Johannesburg

Careers24
South Africa

Job Description

Auto Finance – Collections – Management Trainee-English – On-site Johannesburg, Johannesburg - Careers24

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Auto Finance – Collections – Management Trainee-English – On-site Johannesburg

Johannesburg

Salary: Market Related

Job Type: Permanent

Sectors: Accounting Finance

Reference: 2356869

Apply before Jun 26 2026 | 41 Days left

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Vacancy Details

Employer: Genpact SA

Responsibilities Training & Coaching 

  • Deliver onboarding and continuous training aligned to regulatory, client, and process requirements

  • Provide structured coaching sessions to improve capability, compliance adherence, and quality outcomes

  • Teach regulatory requirements, compliance standards, and conduct expectations

  • Embed process updates and procedural changes into operational teams

  • Ensure all team members are trained and accredited before handling live work

  • Maintain accurate training records, accreditation logs, and skills matrices

  • Identify knowledge gaps and implement targeted training interventions  Identify systemic risks, compliance breaches, and performance gaps

  • Provide structured feedback based strictly on QA criteria, not operational targets

  • Maintain full audit trails and documentation suitable for regulatory review

Governance & Compliance

  • Operate impartially and uphold integrity, fairness, and consistency in all evaluations

  • Ensure adherence to internal policies, client requirements, and regulatory expectations Performance & Continuous Improvement

  • Monitor training effectiveness and quality performance trends

  • Contribute to quality, compliance, and accreditation KPIs

  • Identify recurring issues and recommend improvements to training materials or QA frameworks

  • Support initiatives that strengthen compliance culture and operational excellence Stakeholder Collaboration

  • Liaise with Operations, Compliance, and Leadership 

  • Provide insight into training needs and quality trends without operational bias

  • Support governance forums, calibration sessions, and audit discussions where required

Required Skills

Coaching

Quality Assurance

Compliance Analysis

Candidate Requirements

Minimum qualifications:

  • Higher Certificate / Diploma (or equivalent)
  • Experience in training, quality assurance, or compliance within a regulated environment
  • Strong understanding of QA frameworks and regulatory standards
  • Ability to operate independently and maintain objectivity
  • Strong analytical, communication, and documentation skills Preferred qualifications
  • Experience in financial services or other regulated industries
  • Knowledge of UK regulatory expectations or offshore delivery models
  • Experience delivering compliance training and managing accreditation frameworks
  • Exposure to audit processes, governance reporting, or risk management frameworks

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Job Details

  • Country : Afrique du Sud

  • Contract Type : CDI

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