## Main Missions
Join **Entreprise** as a **Partner - Client Success LE and Public (North) at MTN Nigeria**. Base: **Africa**.

## Required Profile
* Professional expertise
* Team player
* Organized

## Logistics Details
Contract: CDI
Location: Africa


### Application Procedures
* **Email:** services@myjobmag.com

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*Enriched by Taf4All team.*

Partner - Client Success LE and Public (North) at MTN Nigeria at Entreprise. View details.

## 🧠 Profil recherché
MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi... Read more about this company Partner - Client Success LE and Public (North) Job Type Full Time Qualification BA/BSc/HND Experience 3 - 7 years Location Abuja Job Field Sales & Business Development   Mission Ensure top quality customer support in all areas of key account management Description Ensure zero bad debt on accounts though accurate account and products set-ups on the systems Drive credit allocation, collections and debt mgt processes across all assigned clients’ accounts Work with product, UAT and support teams to validate new products, new systems and upgrades Generate relevant reports as required by the business Ensure QA validation is carried out on accounts worked on in the course of each month Ensure prompt service delivery by keeping to agreed SLAs Ensure resolution of incidents raised by clients via FCR or further escalation to 2nd level incident mgt Gather products, services and solutions insights for enhancement of EB offerings in the market Drive the Completion of all service improvement initiatives as at when due Pro-active analysis of all support systems (charging, billing, etc.) as well as enterprise products with a view to identifying customers pain points and taking proactive steps to resolve the identified issues Liaise with support teams (within and outside EB) in order to resolve any customer identified issue Perform Service fulfilments for Enterprise customers (i.e. Activation, SIM Swaps, Migrations, etc.) Achieve at least 80% score in EB Customer Satisfaction internal surveys Target achievement on EB Revenue Acceleration (Service to Sales)-Upsell/Cross Selling Completion of all yearly initiatives as at when due Requirements Education: First Degree or equivalent in Social or Management Science (Accounting/Finance related degrees preferred) Fluent in English Service Management certification (added advantage) Experience: 3 - 7 years’ experience which includes: 3 years’ experience of working in a customer-facing team 1 - 2 years’ experience in B2B Tech/Telecoms Customer Care/Service, Customer Success. 1 – 2 years’ experience working in a structured medium or large enterprise organization 1 – 2 experience billing, credit, collections and debt mgt role Experience in a customer service environment in the telecommunications industry. Advanced proficiency in the use of Microsoft Excel spreadsheets, MS Word, MS Word, MS Outlook, Google applications and AI tools Membership of Professional Customer Service/Relations associations will be an added advantage Relationship Management /Stakeholder Management Check how your CV aligns with this job Method of Application Interested and qualified? Go to MTN Nigeria on ehle.fa.em2.oraclecloud.com to apply Build your CV for free. Download in different templates.

Partner - Client Success LE and Public (North) at MTN Nigeria

Partner - Client Success LE and Public (North) at MTN Nigeria à Nigeria — Concevoir, développer et maintenir des solutions logicielles robustes et scalables.

Partner - Client Success LE and Public (North) at MTN Nigeria

Description du poste

Main Missions

Required Profile

Logistics Details

Application Procedures

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