Group HR Manager (QSR)

Group HR Manager (QSR) | Job Mail

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Group HR Manager (QSR)

OttoBauthentic

Saturday, 16 May 2026

10

IT/Computer - Other IT/Computer

Durban

FULL TIME

R40 000,00 - R75 000,00 (PER MONTH)

Job Specification

Company

Reference Number

Job Summary

About the Role

If you are a senior HR professional looking to make a meaningful impact in a growing franchise group and are ready to lead, build, and scale people operations, we invite you to apply.

We are looking for an experienced, strategic, and highly driven Group Human Resources Manager to lead and oversee the full HR function across the Group.

This is a s enior leadership role reporting directly to the CEO, responsible for driving the Group’s People Strategy, ensuring statutory compliance, managing labour costs, and building a high-performance, values-driven culture across multiple regions and stores.

The successful candidate must be comfortable working in a high-pressure, fast-paced environment, managing multiple projects simultaneously, working long hours when required, meeting tight deadlines, and building and leading an HR team in a growing business.

KEY RESPONSIBILITIES:

Strategic & Leadership

Partner closely with the CEO to develop and execute the Group’s People and Talent Strategy

Drive a high-performance culture aligned to business objectives and employee engagement

Provide decision support to the CEO through HR metrics, analytics, and reporting

Lead, manage, and develop the HR Business Partners and Training Department

HR Operations & Compliance

Oversee the entire employee life cycle across all Group entities

Ensure full compliance with South African labour legislation, UIF, and statutory requirements

Ensure Payroll Team have implemented accurate and up-to-date employee records on PaySpace, with cloud-based backups

Oversee the monthly payroll process

Ensure labour cost control, with total Group labour not exceeding 12.5% of total sales

Monitor store rosters, overtime, attendance, and enforce corrective or disciplinary action where required

Recruitment, Onboarding & Workforce Planning

Lead all recruitment processes in line with Group policy, including:

CV screening and assessments

Structured panel interviews (Operations, Finance, HR)

Executive and management interviews with CEO involvement

Maintain full recruitment records for compliance and Employment Equity reporting

Implement structured onboarding and induction programmes across all regions

Coordinate monthly in-person inductions nationally

Performance Management & Employee Relations

Implement and manage performance appraisal systems that drive accountability and results

Manage disciplinary procedures, grievances, and employee relations matters

Support and advise management on labour relations best practices

Training, Development & Systems

Assess training needs and oversee implementation of training programmes

Maintain detailed training schedules per store

Oversee annual uniform replacement tracking via PaySpace

Ensure system integrity across:

Payroll, Onboarding, Labour, and L&D systems

Establish and maintain a comprehensive cloud-based HR library, including contract templates and policies

Reporting & Travel

Submit weekly HR reports to the CEO

Attend:

Fortnightly and monthly CEO meetings

Monthly Head Office executive meetings

Store Visits within KZN and CT

Desired Experience & Qualifications

Degree in Human Resources or related field (Essential)

5–6 years’ proven experience as an HR Manager / HR Executive (multi-site or retail/franchise experience highly advantageous)

Strong knowledge of South African labour law and HR best practices

Demonstrated experience with HR metrics, analytics, and reporting

Proven hands-on experience with PaySpace and HR systems/databases

Strong leadership capability with the ability to build and manage teams

Highly analytical, detail-oriented, and results driven

Excellent communication, negotiation, and presentation skills

Comfortable presenting to the CEO on a weekly basis

Ability to manage multiple projects simultaneously under pressure

Willingness to work long hours, meet tight deadlines, and travel as required

Personal Attributes

People-oriented yet commercially focused

Highly organised, resilient, and proactive

Strong problem-solver with a solutions-driven mindset

Thrives in a fast-paced, evolving business environment

OttoBauthentic

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Job Details

• Country : Afrique du Sud

• Contract Type : Permanent Contract

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