PERMANENT CONTRACTabout 2 months ago

Process Architect JHB

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South Africa

Job Description

Process Architect JHB | Job Mail

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Process Architect JHB

Datafin

Saturday, 16 May 2026

2

IT/Computer - Other IT/Computer

Johannesburg

FULL TIME

Job Specification

Company

Reference Number 26701

Job Summary

Process Architect - JHB

Other Johannesburg - Gauteng - South Africa

ENVIRONMENT:

A leading tech-driven hospitality group is on the hunt for a Process Architect to streamline and elevate their business operations by designing and optimizing processes that boost efficiency, enhance effectiveness, and improve customer satisfaction. The ideal candidate will hold a Bachelors degree in Computer Science, Information Technology, or a related field, along with ITIL 4 Foundation Certification and ServiceNow CSA credentials. This is a key role for someone passionate about driving operational excellence in a fast-evolving digital environment.

DUTIES:

Serve as a subject matter expert on IT Service Management (GRC, FSM, CSM, ITSM, ITAM, ITOM, etc.) processes and guide clients toward ITIL 4 constructs.

Articulate and drive a services-based Service Management approach versus a (legacy) process-based Service Management approach.

Conduct client meetings to gather, articulate, and document business and functional requirements from stakeholders. Prepare the Functional Requirement Specifications (FRS) or Requirement Traceability Matrices (RTMs).

Design and document Service Management process designs based on business and functional requirements.

Communicate functional and process designs to both project and client leadership.

Work with technical specialists who will configure/customize solutions in alignment with the design.

Validate solution builds and prepare for test phases by creating test scripts that allow stakeholders to validate the design. Act as the single point of

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Expert Application Advice

Key certification — The ITIL certification is a direct screening criterion. If you hold it, put it at the top of your CV. Without it, compensate with quantified achievements proving equivalent competency.

Positioning — Your cover letter must answer one question: why YOU for THIS specific role right NOW? Avoid generic templates — one sentence on what you specifically bring beats three generic paragraphs.

Field competencies — Detail your on-site experience: conditions managed, equipment mastered, safety standards applied. A portfolio of technical drawings/reports concretely proves your skills.

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